web statisticsweb stats Business Phone Systems Tech Talk Forum - VOIP & Cloud Phone Help

Business Phone Systems

Previous Thread
Next Thread
Print Thread
Rate Thread
Page 1 of 2 1 2
Joined: Oct 2005
Posts: 171
msnell Offline OP
Member
OP Offline
Member
Joined: Oct 2005
Posts: 171
Samsung OS7200-S V4.99 PRI Circuit All Digital Phones Randomly while on a handset call, the phone will switch to speakerphone while on the call. Has anyone ever seen this issue? Any remedies?

MikeS In VA

Atcom VoIP Phones
VoIP Demo

Best VoIP Phones Canada


Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.

Joined: Dec 2010
Posts: 681
Member
*****
Offline
Member
*****
Joined: Dec 2010
Posts: 681
What kind of phones are they using? Digital or IP? If Digital what are the phones connected to, uni card and dlm or DLI 16/8?

Joined: Jun 2006
Posts: 3,004
Likes: 4
Moderator-Samsung
*****
Offline
Moderator-Samsung
*****
Joined: Jun 2006
Posts: 3,004
Likes: 4
Do you have idcs phones or ds50xx phones?
There was a bug in the US like you're issue, i thought it was fixed in the high 4.9x software though.

Joined: Oct 2005
Posts: 171
msnell Offline OP
Member
OP Offline
Member
Joined: Oct 2005
Posts: 171
Biztel and nameless, all phones are iDCS 28 button phones with (1) 16DLI Card and (1) Combo Card (8) Digital Ports and (8) analog ports. Current software level is V4.99

Thanks,

MikeS in VA

Joined: Dec 2010
Posts: 681
Member
*****
Offline
Member
*****
Joined: Dec 2010
Posts: 681
Are you having the trouble on the phones connected to the 16DLI card or the Combo card?

Joined: Oct 2005
Posts: 171
msnell Offline OP
Member
OP Offline
Member
Joined: Oct 2005
Posts: 171
Biztel, I haven't studied if it is card specific. Should I look at that? I know the previous vendor replaced many parts along the way to solve this issue, but the issue always returned.

MikeS In VA

Joined: Jun 2006
Posts: 3,004
Likes: 4
Moderator-Samsung
*****
Offline
Moderator-Samsung
*****
Joined: Jun 2006
Posts: 3,004
Likes: 4
This issue has been discussed here in the past.
It was a bug in the firmware i'm sure.
You can try putting 5.01 on it.

Joined: Oct 2005
Posts: 171
msnell Offline OP
Member
OP Offline
Member
Joined: Oct 2005
Posts: 171
Thanks Steven, Thanks Biztel.

MikeS In VA

Joined: Sep 2001
Posts: 2,329
Likes: 7
pvj Offline
Moderator-Executone-Isoetec, Samsung
*****
Offline
Moderator-Executone-Isoetec, Samsung
*****
Joined: Sep 2001
Posts: 2,329
Likes: 7
Don't know if this is your problem but the issue below was apparently corrected in 4.99 s/w for the 7200S and MP10a

.[#TE16600T/FPGAversion16DLI2CardonMP20S,MP10A/ALL] DGP speakeropen issue is fixed. (Reported by USA)<Description>If you use FPGA version16DLI2Card, it’s possible to send speaker on message to DGP during conversion. This issue is fixed.

Joined: Oct 2005
Posts: 171
msnell Offline OP
Member
OP Offline
Member
Joined: Oct 2005
Posts: 171
PVJ,

Thanks. This IS the customer's issue. Yes, they have a 16DLI2 card. The customer is already on V4.99 and it is still happening. I guess we will move to V5.01 to see if this clears.

Thank You,

MikeS in VA

Page 1 of 2 1 2

Moderated by  nameless, pvj 

Link Copied to Clipboard
Forum Statistics
Forums84
Topics94,262
Posts638,695
Members49,757
Most Online5,661
May 23rd, 2018
Popular Topics(Views)
211,098 Shoretel
187,706 CTX100 install
186,794 1a2 system
Newest Members
BPopilek, Rich F, LewisR, TDKs79, Buttinset
49,757 Registered Users
Top Posters(30 Days)
dexman 18
Toner 14
TDKs79 8
teleco 4
Who's Online Now
3 members (Curlycord, JBean3329, mongo5150), 109 guests, and 248 robots.
Key: Admin, Global Mod, Mod
Contact Us | Sponsored by Atcom: One of the best VoIP Phone Canada Suppliers for your business telephone system!| Terms of Service

Sundance Communications is not affiliated with any of the above manufacturers. Sundance Phone System Forums - VOIP & Cloud Phone Help
©Copyright Sundance Communications 1998-2024
Powered by UBB.threads™ PHP Forum Software 7.7.5