Business Phone Systems

Previous Thread
Next Thread
Print Thread
Rate Thread
Joined: Mar 2019
Posts: 2
Member
OP Offline
Member
Joined: Mar 2019
Posts: 2
We have three elevators in our building and our facilities manager wants to start using a new monitoring service. The elevator lines were set up before I got here, but from doing some digging in the CIX here is what is happening. The DN's are set up with emergency ring down enabled with a destination to a PhDN. When you call that PhDN you get the monitoring service. What I can't find is where I program the PhDN to ring to a different number. The PhDN has no owner, VM ID Code, or any other parameters filled in. Any ideas would help! Thanks!

Atcom VoIP Demo
VoIP Demo
Joined: Jun 2005
Posts: 2,653
Likes: 4
Member
Offline
Member
Joined: Jun 2005
Posts: 2,653
Likes: 4
I would guess that if you dialed that PhDN internal from another extension it will dial out to that external number. I would assume that someone setup call forwarding on that PhDN.
In a typical setup you would see Phantom DNs on a button on a phone (such as a reception phone) with the extension assigned as the owner, and call forwarding setup externally. This uses a button and leaves that phone always showing CF-External on the display.
In the past I tried to do this without an owner assigned to the PhDN setting the destination using remote CF All code #6012, but I was not able to get that working.

You could try setting up a new PhDN and using Remote call forwarding code #6012 to set a call forward destination and see it that works. I would try using a new Phantom as a test before changing the call forward destination on the working Phantom DN.


Joined: Mar 2019
Posts: 2
Member
OP Offline
Member
Joined: Mar 2019
Posts: 2
Great idea. I was thinking that may have been how it got set up, I'll give that a shot. Thanks for your help!


Moderated by  Carlos#1, phonemeister 

Link Copied to Clipboard
Forum Statistics
Forums84
Topics93,824
Posts636,752
Members49,644
Most Online5,661
May 23rd, 2018
Popular Topics(Views)
Today's Birthdays
Chad Hoffman, frankhines, jnawrocki
Newest Members
PhoneGuy827, julesm, Helen.D, AlAl, mike hurford
49,643 Registered Users
Top Posters(30 Days)
pvj 11
ramo 11
Toner 7
dans 5
Who's Online Now
1 members (Coral Tech), 46 guests, and 16 robots.
Key: Admin, Global Mod, Mod
Contact Us | Sponsored by Atcom: Business Phone Systems | Terms of Service

Sundance Communications is not affiliated with any of the above manufacturers.
©Copyright Sundance Communications 1998-2023
Powered by UBB.threads™ PHP Forum Software 7.7.5