Business Phone Systems

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Joined: Jun 2018
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GCI MIS Offline OP
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Hi,

First, I'd like to thank everyone who answer questions here, it has helped me tremendously.

My question is, is it possible to toggle an SV8100 system between day and night modes remotely, either through WebPro, PCPro, or dialing in to an admin phone?

Ralph

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Try this.. set up a one key dial to go to another routing table with it's own dial action table. in that table set unscreened trf to the access code for day mode and another one for night mode switching. Refer to it as an administrators menu. Call in press the digit for the admin routing table, then dial the digit for day or night mode. Keep in mind, if they are using automatic node switching, it will switch over at the pre-set time.

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GCI MIS Offline OP
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Great, that should work.

Followup question - I have an answer schedule set for 8 am to 5 pm, routing mailbox 1, and answer table 1 has default mailbox 2. Pretty standard. Manual night mode switching is on, automatic is off.
No matter if I set the system manually to day or night mode, which routing mailbox it goes to follows the answer schedule. Setting day and night mode seems to have no effect.

Is that right, or is there something I'm missing?

Last edited by GCI MIS; 04/03/19 09:48 PM.
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Using basic day and night mode (modes 1 and 2) what you described is how it works.
Mode 1 is usually used for business hours, one phone or multiple phones will ring while in this mode.
Mode 2 is normally used for after hours, instead of ringing the phones in mode 1 the calls will now go to voicemail auto attendant, now it looks at the set schedule.
Changing modes will not change what greeting will be played in your setup.

Can multiple modes with different greetings (routing mailboxes be setup? Yes, up to 8 modes
Is it easy to setup? not the first few times.


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OK, that's starting to make sense to me now - it takes a while for things to sink in sometimes. Again, I appreciate your help and explanations.


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