Phone Systems

Previous Thread
Next Thread
Print Thread
Rate Thread
Page 1 of 2 1 2
SV8100 Inmail "That mailbox does not exist"
#629532 05/02/19 01:58 AM
Joined: May 2019
Posts: 20
Member
OP Offline
Member
Joined: May 2019
Posts: 20
I have an SV8100 system with inmail card installed. programming has been done with the various groups etc as when I dial the inmail extension i am asked to enter the mailbox number. However, when I dial the mailbox number the prompt says "This mailbox does not exist". I have checked to make sure that the mailboxes have been enabled and set to personal etc in section 47-02. This actually happens by default anyway that a certain number is enabled. All was going fine until suddenly i tried to access a mailbox and the response was "This mailbox does not exist" System defaulted to no avail. Any suggestions please, thanks

EMP & Lightning Home Surge Protection
EMP - Click Here!
Re: SV8100 Inmail "That mailbox does not exist"
pabxuser #629534 05/02/19 02:19 AM
Joined: Sep 2004
Posts: 3,938
Member
*****
Online Content
Member
*****
Joined: Sep 2004
Posts: 3,938
Do you have enough mailbox licenses?

Re: SV8100 Inmail "That mailbox does not exist"
Coral Tech #629537 05/02/19 08:25 AM
Joined: May 2019
Posts: 20
Member
OP Offline
Member
Joined: May 2019
Posts: 20
Thanks Coral, where would I find this info in the portal? The mailboxes worked up until recently - nothing changed about system i am aware of to make this happen. Are you sure each mailbox requires an individual licence?

Re: SV8100 Inmail "That mailbox does not exist"
pabxuser #629541 05/02/19 01:57 PM
Joined: Apr 2005
Posts: 2,394
Member
*****
Online Content
Member
*****
Joined: Apr 2005
Posts: 2,394
There is no license required for mailboxes on the SV8100, only voicemail to email licenses.
What is the software version?
What is the size of the system? (configuration)

What do you mean system defaulted to no avail?

You might have to re-boot the system

Last edited by dans; 05/02/19 01:58 PM.

We get old too soon, smart too late
Re: SV8100 Inmail "That mailbox does not exist"
pabxuser #629562 05/02/19 09:59 PM
Joined: May 2019
Posts: 20
Member
OP Offline
Member
Joined: May 2019
Posts: 20
Thank you Dan.

Yes as I thought there is no licence required.
Software is at 9.56 and is equipped with 6 digital users.

After suddenly entering 717 to access mailbox to no avail "That Mailbox does not exist" and doing some troubleshooting I defaulted the system and reprogrammed but still getting the same response. So in other words no admin tasks or logins are successful

The troubleshooting explaination for what I hear is that no mailbox is assigned to the extension but this is not the case as I have specifically checked this in 47-02

Cheers

Re: SV8100 Inmail "That mailbox does not exist"
pabxuser #629565 05/02/19 11:05 PM
Joined: Sep 2004
Posts: 3,938
Member
*****
Online Content
Member
*****
Joined: Sep 2004
Posts: 3,938
Are you using Internet Explorer when you use WebPro?

Is 717 the Dept Group Number for the InMail?

Are you SURE you are using InMail and not a card level VM?

Re: SV8100 Inmail "That mailbox does not exist"
Coral Tech #629571 05/03/19 02:24 AM
Joined: May 2019
Posts: 20
Member
OP Offline
Member
Joined: May 2019
Posts: 20
ive tried the programming changes with both

717 is the number an extension uses to access the mailbox belonging to its extension. regardless as to how i try to access the mailbox its same response. where before the mailbox would answer after a set number of rings it now instead says the call can not go through

there is a vm daughter-board installed together with the VM8000 for sv8100. what is a card level VM?

thanks again

Re: SV8100 Inmail "That mailbox does not exist"
pabxuser #629572 05/03/19 03:03 AM
Joined: Sep 2004
Posts: 3,938
Member
*****
Online Content
Member
*****
Joined: Sep 2004
Posts: 3,938
You might want to see if you can get an NEC certified tech to look at this.

There are different VM you can have on the 8100.

Something doesn't sound right. What is 717? IS it an extension or a dept group number? You should be dialing the dept group number AND it needs to be programmed properly in the inmail settings. I mean you should be able to press the VMsg button on the display. If THAT isn't on the display you are not programmed correctly.

Re: SV8100 Inmail "That mailbox does not exist"
pabxuser #629575 05/03/19 12:24 PM
Joined: Apr 2005
Posts: 2,394
Member
*****
Online Content
Member
*****
Joined: Apr 2005
Posts: 2,394
By default 717 is used as a service code.


We get old too soon, smart too late
Re: SV8100 Inmail "That mailbox does not exist"
dans #629579 05/03/19 01:47 PM
Joined: May 2019
Posts: 20
Member
OP Offline
Member
Joined: May 2019
Posts: 20
yes 717 is the service code to access the mailbox directly of the extension its called from. My system is UK based software. regardless of what number i call to access voicemail i get asked to enter mailbox after which mailbox doesn't exist. they are all enabled as ive checked

Page 1 of 2 1 2

Moderated by  DrPbx, ttech 

Link Copied to Clipboard
Most Recent 5 Post
SBI-145 Merdian Digital Centrex
by aarond2424 - 10/29/20 03:06 PM
nickname for cabling scraps? mongol?
by temp001 - 10/29/20 04:18 AM
SL1100 dialing problem
by teleco - 10/28/20 07:30 PM
Zoom voip
by BrianS - 10/28/20 01:43 PM
Forum Update Pending
by Ruben - 10/27/20 06:51 PM
Who's Online Now
35 members (Bob3470, newtecky, dexman, RATHER BE FISHING, nortelvoip, metelcom, Curlycord, Mercenary Roadie, dude, Yoda, jeffmoss26, BobRobert, juno, Touch Tone Tommy, JBean3329, Biztel Cuban Okie Tech, ChrisNI, aarond2424, Daniel, Professor Shadow, dans, LLC, ILE, Memphisribs, sfletcher, Ruben, RockyBalboa, Hofman telekom, hitechcomm, KRRath, Meyery2k, Coral Tech, pvj, Joel J., teleco), 569 guests, and 82 robots.
Key: Admin, Global Mod, Mod
Popular Topics (Views)
Forum Statistics
Forums94
Topics94,038
Posts637,705
Members49,371
Most Online5,661
May 23rd, 2018
Today's Birthdays
bnorthup, Brian PV, jackntampa, tatenda, TomB, WCCOM
Newest Members
temp001, DynaAdmin, Nickonicle, chelsea419, jsb15
49370 Registered Users
Get Tech Support Now! Click the banner below
Get Tech Support Now!
Top Posters (30 Days)
dexman 24
Daniel 11
Toner 10
hbiss 9
Bluewater Sailing
https://www.patreon.com/bePatron?u=5256033
EMP Shield for Commercial - Home & Vehicle
Use Coupon code SAVE - Click Here!
Sold AD
Servpro Ventura 24-Hour Emergency Service
Free Estimates call us now 24Hours
Contact Us | Telephone System Tech Support | Terms of Service

Sundance Communications is not affiliated with any of the above manufacturers.
©Copyright Sundance Communications 1998-2020
Trusted Partners