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TVA-50 Lost Installer Password
#629963 05/22/19 05:35 AM
Joined: Aug 2012
Posts: 2
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Joined: Aug 2012
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I am stuck and am hoping someone here can be of assistance. We have a client that WE installed a PBX and TVA-50 for back in July 2012. Their owner had a copy of the critical information as did we. We cannot at present locate that document and surprisingly the other copy is nowhere to be found. The responsibility for ensuring this was available is of course ours regardless of who else maintained a copy and as a result I am here hoping there is an rs-232 method similar to some other devices for resetting the TVA-50 without losing the programming. Short of that forcing a backup without said password would be helpful. System Manager mailbox password is also *sigh* MIA.

Please PM me for my number if you prefer to discuss over the phone.





Thank you,
Sean Trimm
Systems Administrator
Trimm Networks
Panasonic Equipment and Telephones
Re: TVA-50 Lost Installer Password
Corrupted DNA #629997 05/22/19 10:25 PM
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Panasonic can reset it for you.


The Cloud is just someone else's computer!
Re: TVA-50 Lost Installer Password
Corrupted DNA #630000 05/22/19 11:43 PM
Joined: Jul 2006
Posts: 2,522
Moderator-Panasonic
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Password resets are a dealer function. My distributor sent me a form that I filled out with my dealer name, ID, etc. and the customer emailed me a request on his letterhead. I then sent all this in to my distributor and, with internet access, Pana went into the box and defaulted the password. It was free and, I didn't have to be there (customer 480 miles away).

Carl


There's no place like 127.0.0.1
Re: TVA-50 Lost Installer Password
Carl Navarro #630004 05/23/19 01:11 AM
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Thank you very much. Given that we are not a Panasonic dealer (however we have partnerships with many vendors through Ingram Micro and perhaps Panasonic participates, I will need to inquire) I take it that leaves us out. If I can find a Panasonic dealer in our area, they could make the request of Panasonic? When you say "Internet Access" do you mean to a management box, because in this case the TVA-50 has no Ethernet card. Thank you again for the information, and hope.


Thank you,
Sean Trimm
Systems Administrator
Trimm Networks

Moderated by  Carl Navarro, OBT 

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