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#629963 - 05/22/19 05:35 AM TVA-50 Lost Installer Password  
Joined: Aug 2012
Posts: 2
Corrupted DNA Offline
Member
Corrupted DNA  Offline
Member

Joined: Aug 2012
Posts: 2
San Antonio, TX
I am stuck and am hoping someone here can be of assistance. We have a client that WE installed a PBX and TVA-50 for back in July 2012. Their owner had a copy of the critical information as did we. We cannot at present locate that document and surprisingly the other copy is nowhere to be found. The responsibility for ensuring this was available is of course ours regardless of who else maintained a copy and as a result I am here hoping there is an rs-232 method similar to some other devices for resetting the TVA-50 without losing the programming. Short of that forcing a backup without said password would be helpful. System Manager mailbox password is also *sigh* MIA.

Please PM me for my number if you prefer to discuss over the phone.


Thank you,
Sean Trimm
Systems Administrator
Trimm Networks
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#629997 - 05/22/19 10:25 PM Re: TVA-50 Lost Installer Password [Re: Corrupted DNA]  
Joined: Mar 2018
Posts: 200
Daniel Offline
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Daniel  Offline
Member

Joined: Mar 2018
Posts: 200
St Louis, MO
Panasonic can reset it for you.


The Cloud is just someone else's computer!
#630000 - 05/22/19 11:43 PM Re: TVA-50 Lost Installer Password [Re: Corrupted DNA]  
Joined: Jul 2006
Posts: 2,364
Carl Navarro Online content
Moderator-Panasonic
Carl Navarro  Online Content

Moderator-Panasonic
***

Joined: Jul 2006
Posts: 2,364
NW Ohio
Password resets are a dealer function. My distributor sent me a form that I filled out with my dealer name, ID, etc. and the customer emailed me a request on his letterhead. I then sent all this in to my distributor and, with internet access, Pana went into the box and defaulted the password. It was free and, I didn't have to be there (customer 480 miles away).

Carl


Not my circus, not my elephants.
#630004 - 05/23/19 01:11 AM Re: TVA-50 Lost Installer Password [Re: Carl Navarro]  
Joined: Aug 2012
Posts: 2
Corrupted DNA Offline
Member
Corrupted DNA  Offline
Member

Joined: Aug 2012
Posts: 2
San Antonio, TX
Thank you very much. Given that we are not a Panasonic dealer (however we have partnerships with many vendors through Ingram Micro and perhaps Panasonic participates, I will need to inquire) I take it that leaves us out. If I can find a Panasonic dealer in our area, they could make the request of Panasonic? When you say "Internet Access" do you mean to a management box, because in this case the TVA-50 has no Ethernet card. Thank you again for the information, and hope.


Thank you,
Sean Trimm
Systems Administrator
Trimm Networks

Moderated by  Carl Navarro, OBT 

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