Support Needed for CMS Installation & Set Up

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#630695 - 06/23/19 06:26 PM Support Needed for CMS Installation & Set Up
Joined: May 2008 Posts: 521 Kaiser Member
Kaiser Member Joined: May 2008 Posts: 521 Everett, WA	Howdy, I have CMS installed for a 7400 and it seems to be collecting data but it is not configured. I have a "Platinum Support" package that I bought from Samsung (I am a dealer), but it is NOT EXISTENT!!! At this point, I'll pay another dealer to help me get this thing configured, up and running. Please email me at keith@ncctelecom.net I can pay by credit card or check. Thanks, Keith Boe

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#630700 - 06/23/19 08:15 PM Re: Support Needed for CMS Installation & Set Up [Re: Kaiser]
Joined: Jun 2006 Posts: 2,702 nameless Moderator-Samsung
nameless Moderator-Samsung Joined: Jun 2006 Posts: 2,702 Brisbane, Australia	If you have platinum support you can contact tollring tech support (company that wrote the software) directly, bypassing local samsung tech support. At the end of the install it tells you which settings in which mmc's you need to adjust. You then need to configure extension names, trunk ports, vmaa ports, virtual extensions, ucd groups, etc

#630709 - 06/24/19 05:11 PM Re: Support Needed for CMS Installation & Set Up [Re: Kaiser]
Joined: May 2008 Posts: 521 Kaiser Member
Kaiser Member Joined: May 2008 Posts: 521 Everett, WA	Thanks Nameless, gosh, couldn't ANYBODY at Samsung tell me that??? I just spoke to them and someone should be calling me back

#630711 - 06/24/19 05:33 PM Re: Support Needed for CMS Installation & Set Up [Re: Kaiser]
Joined: Dec 2007 Posts: 5,722 Professor Shadow Admin
Professor Shadow Admin Joined: Dec 2007 Posts: 5,722 Canby, Oregon	Originally Posted by Kaiser ...gosh, couldn't ANYBODY at Samsung tell me that??? That would be Customer Service, not Tech Support. 🤣 Dean Photographs: https://www.instagram.com/deanwilsoncanby/ Please don't confuse your "Internet Search" with my licenses, certifications and 30 years experience. "Thank you for calling Technical Support. If you feel you have reached this number in error, please hang up and press redial."

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