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Went by new customer- going back tomorrow for P.A. etc...and on initial visit noticed all the programmed DSS buttons are flashing on all phones....
Any idea what may be causing this? Will be tinkering with tomorrow but figured if a "light bulb" goes off with anybody here for cause that would save some time.
Confirmed buttons are programmed correctly and do function properly as DSS buttons - extension calling.
KX-TA824 with 77xx series phones and TVA50 VM.
Last edited by barster; 06/25/19 08:23 PM.
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Probably because they have a forward to voicemail on the phone
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Probably because they have a forward to voicemail on the phone So that's 'the norm' on the 824's ? ...seems odd.... I've put VM's on 624's / KXTD's / TDA's and none of them do this ..... Fiddling around I removed fwd2vm on one extension and no change at "that phone" .... now that you mention it's intentional I guess it's to let transferrer know call will get vm if not answered......
Last edited by barster; 06/27/19 12:13 AM.
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I've never seen this on any installation I have of 824's. What are the DSS buttons programmed as? Are they flashing all the time, or are they following incoming calls?
Carl
This model is end of life
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Perhaps the phones are in DND, so they forward to VM immediately instead of RNA to VM?
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No. If I set an extension in DND, the DSS button doesn't light. If I press the dark button it says xxx DND, but it still doesn't flash. The 824 instruction set isn't very robust.
To the OP, maybe the old reset and reprogram the set is in order.
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No. If I set an extension in DND, the DSS button doesn't light. Picking my brain from other systems.
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I've never seen this on any installation I have of 824's. What are the DSS buttons programmed as? Are they flashing all the time, or are they following incoming calls?
Carl They're programmed as standard station calling buttons....they perform that function normally.....they are flashing all the time...not just on incoming calls. I know the old Comdial's and Executone's did that on incoming calls as standard....
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I'm thinking they might've had a quick brown-out causing this corruption of emproms or something along those lines.... might go back and do initialize and see if that clears it up as suggested..... if customer wants to pursue that / labor fee....
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Hoping that you already power cycled the KSU, start with the main phone and reprogram the DSS buttons by PROGRAM button 1 ext STORE Do that for all extensions on the DSS field.
If the light is still flashing, you're right, time to initialize and reprogram.
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