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Restricting extension to extension calls on Axxess 5000
#631120 07/13/19 03:58 AM
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byacey Offline OP
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I would like to restrict all SLT extensions so they cannot call from local extension to local extension; but still allow all inbound and outbound calls to the outside world. Would these extensions be defined in class of service? I would like maintain "dial 0" local operator calls to be allowed as well.

Last edited by byacey; 07/13/19 04:06 AM.
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Re: Restricting extension to extension calls on Axxess 5000
byacey #631145 07/15/19 12:55 PM
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This has been an issue with the 5000 / MiVO 250. No tenant and cannot restrict intercom to intercom. If someone has the answer let us know!


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Re: Restricting extension to extension calls on Axxess 5000
byacey #631150 07/15/19 02:55 PM
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Not familiar with the Axxess product so this is only a question:

Is it possible for the single line sets to automatically access an outgoing trunk group upon going off-hook? Some systems have Off-Hook Preferences that allow this.


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Re: Restricting extension to extension calls on Axxess 5000
Professor Shadow #631152 07/15/19 03:31 PM
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Yes, set the phones House phone to dial 8 or the trunk group number or ARS. This does not prevent the users from preforming a "Flash" then dialing an extension but I like where you are going with this. It would get them to the trunks first.


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Re: Restricting extension to extension calls on Axxess 5000
byacey #631156 07/15/19 04:40 PM
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A bit of programming but have all the single lines in a different COS from the digital sets and don't allow the lower COS S/L sets have access to the higher COS digital sets.


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Re: Restricting extension to extension calls on Axxess 5000
byacey #631171 07/16/19 05:44 PM
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COS restrictions only apply to outbound calls. There is no way to prevent phones from dialing intercom calls. House phone is an option, but dialing * will bypass house phone programming.

Re: Restricting extension to extension calls on Axxess 5000
byacey #631471 07/30/19 03:52 PM
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OK,
Thanks for the info.


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