Phone Systems

Previous Thread
Next Thread
Print Thread
Rate Thread
Joined: Dec 2003
Posts: 2,079
Moderator-Nortel
OP Offline
Moderator-Nortel
Joined: Dec 2003
Posts: 2,079
One of my customers that I service all the time has someone in another office with a bad phone.
I have never seen one of these phones and know nothing about them.

I hope someone can help me out here.

They have a DSX Multibuttoned Telephone 1093057, A50-003177-002 by NEC.

From what I can find this goes on a NEC DSX40/80/160 Key Systems Only.

She says that the other party cannot hear her very well. She has to YELL to be heard.
She also says that the handset and the handset cord do not disconnect from the phone or handset.

Is this true - that the phone handset is hard-wired to the phone??

If that is not true - where or how does it disconnect? (I have not been to their office yet)
Does this problem sound like just a bad handset? or maybe the HS Cord?

Where can I get a handset for this? AND is the cord something special or just any old curly cord will work?

IF the whole phone has to be replaced - will the programming stay with the NEW phone?

Any help will be appreciated.
As my Norstar customer told this NEC person that I can fix anything for them.

Thanks.
Jim


If CON is the opposite of PRO
Then what is the opposite of Progress?
EMP & Lightning Home Surge Protection
EMP - Click Here!
Joined: Dec 2007
Posts: 6,613
Likes: 2
Admin
*****
Offline
Admin
*****
Joined: Dec 2007
Posts: 6,613
Likes: 2
Originally Posted by NTlayoff
One of my customers that I service all the time has someone in another office with a bad phone.
I have never seen one of these phones and know nothing about them.

I hope someone can help me out here.

They have a DSX Multibuttoned Telephone 1093057, A50-003177-002 by NEC.

From what I can find this goes on a NEC DSX40/80/160 Key Systems Only.

She says that the other party cannot hear her very well. She has to YELL to be heard.
She also says that the handset and the handset cord do not disconnect from the phone or handset.

Is this true - that the phone handset is hard-wired to the phone??

If that is not true - where or how does it disconnect? (I have not been to their office yet)
Does this problem sound like just a bad handset? or maybe the HS Cord?

Where can I get a handset for this? AND is the cord something special or just any old curly cord will work?

IF the whole phone has to be replaced - will the programming stay with the NEW phone?

Any help will be appreciated.
As my Norstar customer told this NEC person that I can fix anything for them.

Thanks.
Jim
I can almost guarantee the handset is corded. Page 2

Probably a bad handset. The handset cord is your typical curly with a long straight on one end and shorter on the other.
If the End User cannot figure out how to unplug the handset cord then you might want to check if they have Headset enabled see page 106 of this manual.




Dean
Photographs:
https://www.instagram.com/deanwilsoncanby/
https://fstoppers.com/profile/deanwilsoncanby

Please don't confuse your "Internet Search" with my licenses, certifications and over 30 years experience.

"Thank you for calling Technical Support. If you feel you have reached this number in error, please hang up and press redial."
Joined: Dec 2003
Posts: 2,079
Moderator-Nortel
OP Offline
Moderator-Nortel
Joined: Dec 2003
Posts: 2,079
Dean:

Thank you very much for the info and those manuals.
They were very helpful.

I could NOT imagine that the handset cord can't be unplugged.

Sounds like I need a site visit.
I don't think they will be able to do anything I tell her to try..

At first she said she was the only person in her office.
So I figured she must have a 2, 3, or 4 line phone.
Replace it with any phone.
Then she said the other ones in the building have the same phones.

Translation: SHE is the ONLY person in HER own office of 4 walls with ONE desk. Of course she is.
And so is everyone else in her business office.

Sounds like a fun job.............NOT.

Again - Thanks for the help and info.

Jim




If CON is the opposite of PRO
Then what is the opposite of Progress?
Joined: May 2003
Posts: 2,924
Member
*****
Offline
Member
*****
Joined: May 2003
Posts: 2,924
The handset has a plastic over the plug. You have to pop it out to get to the plug, bottom of phone just a std plug.

Joined: Dec 2003
Posts: 2,079
Moderator-Nortel
OP Offline
Moderator-Nortel
Joined: Dec 2003
Posts: 2,079
Originally Posted by brokeda
The handset has a plastic over the plug. You have to pop it out to get to the plug, bottom of phone just a std plug.

Thanks for that info.
I was able to locate a phone and when I saw the picture of one, that is what I was thinking it was.
You confirmed what I thought.

Got a phone ordered - will replace it once it arrives.
Customer said they just want a new phone.
So that eliminates troubleshooting...............unless the port is bad (doubt that).

THANK YOU everyone for your info and input.

Jim


If CON is the opposite of PRO
Then what is the opposite of Progress?
Joined: Aug 2002
Posts: 968
Likes: 1
Member
Offline
Member
Joined: Aug 2002
Posts: 968
Likes: 1
The dsx still is a great system. www.necdsx.com has everything you need including the software. I liked it better than Norstar

Joined: May 2003
Posts: 2,924
Member
*****
Offline
Member
*****
Joined: May 2003
Posts: 2,924
I loved the software interface, so easy even a moron could do it.


Moderated by  DrPbx, ttech 

Link Copied to Clipboard
Most Recent 5 Post
Summit 800 (9224 Phones) Solid Hold Light
by Keith Janssen - 01/25/21 09:42 PM
Outgoing ANI
by Andyreed - 01/24/21 02:52 PM
Fiber Equipment Installation
by dexman - 01/22/21 11:10 PM
8300 with UCB voicemail to email issue
by Rob Jordan - 01/22/21 06:45 PM
Power unit/interrupter issues
by Telephonemaven - 01/22/21 01:44 AM
Who's Online Now
32 members (Curlycord, Not_sirius, Mercenary Roadie, ChrisRR, justbill, nortelvoip, MooreTel, jeffmoss26, Touch Tone Tommy, JBean3329, bttirc, Keith Janssen, msnell, metelcom, jknichols, teletron, hitechcomm, morephones, jab1780, bdunne, sketchypro, diehard, Joe Talbot, nonameyet, MartinE, Scotty Woods, KRRath, Bob3470, nfcphoneman, grich, newtecky, skip555), 480 guests, and 63 robots.
Key: Admin, Global Mod, Mod
Popular Topics (Views)
Forum Statistics
Forums94
Topics94,196
Posts638,627
Members49,403
Most Online5,661
May 23rd, 2018
Today's Birthdays
dcttech, George/wa2vnv, telesalesrep
Newest Members
AleGor, Schreiber, RotoTech99, corkie, FixYaBrokeStuff
49,402 Registered Users
Get Tech Support Now! Click the banner below
Get Tech Support Now!
Top Posters (30 Days)
dexman 33
Yoda 19
Bluewater Sailing
https://www.patreon.com/bePatron?u=5256033
EMP Shield for Commercial - Home & Vehicle
Use Coupon code SAVE - Click Here!
Sold AD
Servpro Ventura 24-Hour Emergency Service
Free Estimates call us now 24Hours
Contact Us | Telephone System Tech Support | Terms of Service

Sundance Communications is not affiliated with any of the above manufacturers.
©Copyright Sundance Communications 1998-2021
Trusted Partners