Business Phone Systems

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Joined: Jul 2019
Posts: 20
OP Offline
Joined: Jul 2019
Posts: 20
A call comes in on trunk 701 and the user accepts the call. The user then places the call on hold. The user has a line key that is DP - 701. The light is flashing on the key. Another user also has a key with DP - 701. The user hits the key to try and pick up the call but a message displays "Call not available". Meanwhile the key is still flashing on both user's phones.

Any ideas? Phone model DS-5021D. We would like to be able to put the call on hold on one of the trunk lines and then pick it up from another phone.

Any help would be appreciated.

Atcom VoIP Demo
VoIP Demo
Joined: Sep 2001
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pvj Offline
Moderator-Executone-Isoetec, Samsung
Moderator-Executone-Isoetec, Samsung
Joined: Sep 2001
Posts: 2,290
Likes: 4
A DP701 is a pickup key for a ringing trunk. You need to dial 12 plus 701 to pick it up off hold if you don't have DT keys or parking the calls.

Moderated by  nameless, pvj 

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