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OfficeServ 7200 Call Hold/Trunk Pickup Issue
#632756 09/16/19 06:12 PM
Joined: Jul 2019
Posts: 20
OP Offline
Joined: Jul 2019
Posts: 20
A call comes in on trunk 701 and the user accepts the call. The user then places the call on hold. The user has a line key that is DP - 701. The light is flashing on the key. Another user also has a key with DP - 701. The user hits the key to try and pick up the call but a message displays "Call not available". Meanwhile the key is still flashing on both user's phones.

Any ideas? Phone model DS-5021D. We would like to be able to put the call on hold on one of the trunk lines and then pick it up from another phone.

Any help would be appreciated.

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Re: OfficeServ 7200 Call Hold/Trunk Pickup Issue
BtekFool #632758 09/16/19 06:26 PM
Joined: Sep 2001
Posts: 2,202
pvj Offline
Moderator-Executone-Isoetec, Samsung
Moderator-Executone-Isoetec, Samsung
Joined: Sep 2001
Posts: 2,202
A DP701 is a pickup key for a ringing trunk. You need to dial 12 plus 701 to pick it up off hold if you don't have DT keys or parking the calls.

Moderated by  Genesiscomm, nameless, pvj 

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