Business Phone Systems

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Joined: Jul 2019
Posts: 20
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A call comes in on trunk 701 and the user accepts the call. The user then places the call on hold. The user has a line key that is DP - 701. The light is flashing on the key. Another user also has a key with DP - 701. The user hits the key to try and pick up the call but a message displays "Call not available". Meanwhile the key is still flashing on both user's phones.

Any ideas? Phone model DS-5021D. We would like to be able to put the call on hold on one of the trunk lines and then pick it up from another phone.

Any help would be appreciated.

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pvj Offline
Moderator-Executone-Isoetec, Samsung
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A DP701 is a pickup key for a ringing trunk. You need to dial 12 plus 701 to pick it up off hold if you don't have DT keys or parking the calls.


Moderated by  nameless, pvj 

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