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Joined: Feb 2010
Posts: 505 Likes: 1
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Joined: Feb 2010
Posts: 505 Likes: 1 |
Lately customers have been telling me they have a call waiting beep when A second call comes
I’m sure I can shut this out but I don’t remember hearing this before anybody know what program I should be looking at is this something new or possibly may be associated with class of service 15 possibly
Thanks
JD
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Joined: Sep 2004
Posts: 4,220 Likes: 2
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Joined: Sep 2004
Posts: 4,220 Likes: 2 |
I would verify they don't have call waiting on analog lines. It's set in Multiline under the extension tab in programming.
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Joined: Dec 2008
Posts: 239
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Joined: Dec 2008
Posts: 239 |
Did you check 15-02-12...
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Joined: Sep 2008
Posts: 19
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Joined: Sep 2008
Posts: 19 |
I'm not sure about one a SV9100, but on the SL1100 and SL2100 systems, 14-02-24 set to On would cause callers to hear a beep infrequently while on a call. Setting it to Off cleared the issue for those systems.
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Joined: Apr 2005
Posts: 2,526 Likes: 4
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Joined: Apr 2005
Posts: 2,526 Likes: 4 |
What type of trunks?
Have they change providers recently?
We get old too soon, smart too late
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Joined: Feb 2010
Posts: 505 Likes: 1
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Joined: Feb 2010
Posts: 505 Likes: 1 |
15-02-01 was on by default I believe this was the problem using POTS lines on this particular application ,But I had another customer complaining about the same thing and I am assuming its the same program they are using a PRI
I haven't been back there to verify
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