|
|
|
|
Joined: Jun 2012
Posts: 28
Member
|
|
Member
Joined: Jun 2012
Posts: 28 |
We are in the process of migrating from PRI trunks to SIP trunks and haven't been able to get the outbound Caller ID name to display on the recipient's end of things. The Caller ID number is working fine but I can't seem to get the name to display. With the PRI I believe the carrier is responsible for setting the name that is shown to call recipients but I assume with SIP trunks it's set on our OS 7200. Any suggestions or tips would be appreciated. Thanks.
|
|
|
Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.
|
|
|
|
Joined: Jun 2012
Posts: 28
Member
|
|
Member
Joined: Jun 2012
Posts: 28 |
Any suggestions anyone? I'm really stumped as to how to get the outbound caller name to work. Thanks.
|
|
|
|
|
Joined: Jun 2006
Posts: 3,004 Likes: 4
Moderator-Samsung
|
|
Moderator-Samsung
Joined: Jun 2006
Posts: 3,004 Likes: 4 |
It is carrier dependant. Usually(st least here) it's set by the carrier.
You can try sip alias in dm 2.4.3
Might have to muck around with p-asserted id also (in the sip carrier options)
|
|
|
|
|
Joined: Jun 2012
Posts: 28
Member
|
|
Member
Joined: Jun 2012
Posts: 28 |
Thanks for taking the time to reply! I figured it was set by the carrier so I will ask them why they expect it to be set at my end of things (was part of their UAT process for the SIP trunk setup. Is it maybe so that we can display individual's names instead of just our company name as our PRI does? I had already tried the "Send SIP Alias" in 2.4.3 without any luck. "P Asserted ID Use" is set to None so I'll also try setting it to Primary and Alternative and see if that makes any difference. Thanks again.
|
|
|
|
|
Joined: Jun 2006
Posts: 3,004 Likes: 4
Moderator-Samsung
|
|
Moderator-Samsung
Joined: Jun 2006
Posts: 3,004 Likes: 4 |
They will expect you to send cli number, I've not heard of requiring a name.
|
|
|
|
|
Joined: Jun 2012
Posts: 28
Member
|
|
Member
Joined: Jun 2012
Posts: 28 |
OK, that makes more sense. Will ask them what exactly they are looking for. Take care.
|
|
|
|
|
Joined: Dec 2010
Posts: 681
Member
|
|
Member
Joined: Dec 2010
Posts: 681 |
For us normally all we can control is the outbound number here in the US. The carrier is the one that does the name association.
|
|
|
|
Forums84
Topics94,491
Posts639,864
Members49,836
| |
Most Online5,661
May 23rd, 2018
|
|
|
1 members (Toner),
466
guests, and
81
robots. |
|
Key:
Admin,
Global Mod,
Mod
|
|
|
|
|
|
