Phone Systems

Previous Thread
Next Thread
Print Thread
Rate Thread
CIX 670 VM button calls another user instead of going to VM?
#633452 10/24/19 01:58 AM
Joined: Oct 2019
Posts: 3
mraikes Offline OP
Member
OP Offline
Member
Joined: Oct 2019
Posts: 3
I suddenly have two phones where users are unable to access their voicemail by hitting the VM button. Instead, the VM button dials another user's extension.

On the screen, it says "Call 5991-5940V" where the first number is user one's extension, and the second number is the extension called if user one hits his VM button.

I've been looking at campon and automatic call back, but neither seems quite the same - but I'm not very familiar with either one. Trying to figure out what's going on, how it happened, and how I prevent it from happening in the future. Any and all suggestions are deeply appreciated.

Here's pic of the screen

[Linked Image from i.imgur.com]

Toshiba Telephones and Equipment
Re: CIX 670 VM button calls another user instead of going to VM?
mraikes #633453 10/24/19 02:26 AM
Joined: Jun 2005
Posts: 2,551
Member
Offline
Member
Joined: Jun 2005
Posts: 2,551
Simple and common. Technically this is a message key, not a voicemail key. Someone else turned on this extension's message key.
What is the difference? Well if it was a voicemail key then it would always call the voicemail system. You will notice that this button does nothing while when it is not blinking.
Traditionally a lot of PBX systems have a message key. Another extension can turn on this key to request that the person calls them back. When that person calls back the 1st party, and the original person picks up the phone, then message LED should clear.

The easiest way to clear this is to dial the code #409 on the phone that has the blinking MSG key.



Re: CIX 670 VM button calls another user instead of going to VM?
mraikes #633454 10/24/19 02:27 AM
Joined: Jun 2005
Posts: 2,551
Member
Offline
Member
Joined: Jun 2005
Posts: 2,551
A Toshiba tech could change the settings to prevent this from happening. I disable this feature in every one of my installs if they have a voicemail system, and usually even if they don't.

Re: CIX 670 VM button calls another user instead of going to VM?
mraikes #633455 10/24/19 03:07 AM
Joined: Jan 2010
Posts: 902
Moderator-Toshiba
*****
Offline
Moderator-Toshiba
*****
Joined: Jan 2010
Posts: 902
As Newtecky said 5940 has sent a MW to the handset of 5991 by either dialing 5991 then 7 or 5991 and pressing the MW key
#409 will cancel all MW indications on the handset as there can be many "banked" up on the same handset.
You will also notice if handset 5991 presses the MW key and the call is answered at 5940 then the light would go out (unless there was many MW lights sent from the same extension then you have to reply multiple times until they are all answered)

That handset also has a call forward external set on it as well.
If you need to cancel the CF External dial #6051


Regards
Carl
Re: CIX 670 VM button calls another user instead of going to VM?
mraikes #633461 10/24/19 02:52 PM
Joined: Oct 2019
Posts: 3
mraikes Offline OP
Member
OP Offline
Member
Joined: Oct 2019
Posts: 3
This is very helpful, thank you both.

What setting should be changed to prevent this from happening again?

Re: CIX 670 VM button calls another user instead of going to VM?
mraikes #633464 10/24/19 07:39 PM
Joined: Apr 2014
Posts: 5
Member
Offline
Member
Joined: Apr 2014
Posts: 5
If it is a digital station - Program 200 FB 41 Activate Message Waiting - set to disable
If it is an IP station - Program 260 FB 37 Activate Message Waiting - set to disable.

Re: CIX 670 VM button calls another user instead of going to VM?
mraikes #633469 10/24/19 11:10 PM
Joined: Oct 2019
Posts: 3
mraikes Offline OP
Member
OP Offline
Member
Joined: Oct 2019
Posts: 3
Thank you!

Re: CIX 670 VM button calls another user instead of going to VM?
ToshiGal75 #633473 10/24/19 11:26 PM
Joined: Jan 2010
Posts: 902
Moderator-Toshiba
*****
Offline
Moderator-Toshiba
*****
Joined: Jan 2010
Posts: 902
Originally Posted by ToshiGal75
If it is a digital station - Program 200 FB 41 Activate Message Waiting - set to disable
If it is an IP station - Program 260 FB 37 Activate Message Waiting - set to disable.


Was going to suggest the same but ToshiGal75 beat me to it aok


Regards
Carl

Moderated by  Carlos#1, phonemeister 

Link Copied to Clipboard
Forum Search
Most Recent 5 Post
Common audible ringing question
by morephones - 08/12/20 07:03 AM
Remote ipoffice phone
by High Mesa Communications - 08/11/20 06:33 PM
Appear to be locked out via DM access
by Dave_R - 08/11/20 06:29 PM
SV 8100 with Desiless phones
by teldata1 - 08/11/20 02:16 PM
Vertical Summit VS-5001 Headset randomly quit working
by crazysupratt - 08/10/20 11:09 PM
Who's Online Now
30 members (tito1411, BobRobert, High Mesa Communications, Ruben, mongo5150, Touch Tone Tommy, morephones, metelcom, Noobed2336, nortelvoip, RATHER BE FISHING, OBT, dexman, hrq, JBean3329, phonman123, Carl Navarro, DonaldR, infinito, Skunky, Bob3470, EV607797, ChrisRR, cswroe, Professor Shadow, hbiss, Yoda, Arthur P. Bloom, paulw, ugly1), 497 guests, and 119 robots.
Key: Admin, Global Mod, Mod
Popular Topics (Views)
Forum Statistics
Forums94
Topics93,871
Posts636,792
Members49,329
Most Online5,661
May 23rd, 2018
Today's Birthdays
BizTelNancy, djboston, dougtech, girlie girl, Jack Damage, SwedaGuy, SynapticSystems, tkalfaoglu
Newest Members
gertter, bmerri19, Henry VIII, jmontler, barryv
49329 Registered Users
Get Tech Support Now! Click the banner below
Get Tech Support Now!
EMP & Lightning Home Surge Protection
EMP - Click Here!
Top Posters (30 Days)
dexman 43
Ruben 20
DonaldR 19
hbiss 17
Bluewater Sailing
https://www.patreon.com/bePatron?u=5256033
EMP Shield for Commercial - Home & Vehicle
Use Coupon code SAVE - Click Here!
Servpro Ventura 24-Hour Emergency Service
Free Estimates call us now 24Hours
Contact Us | Telephone System Tech Support | Terms of Service

Sundance Communications is not affiliated with any of the above manufacturers.
©Copyright Sundance Communications 1998-2020
Trusted Partners