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SL2100 softphone
#633566 11/02/19 09:09 AM
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Anyone know how to setup a softphone with SL2100? The SL2100 doesn't have a VOIP daughter board, it comes out of the box with 8 VOIP ports. I have tried with NEC Desktop Suite in softphone mode but without any luck.
Thanks

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Re: SL2100 softphone
thevlach #633569 11/02/19 03:06 PM
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Probably needs a license. You can always turn on a demo license to verify this.

Re: SL2100 softphone
thevlach #633571 11/02/19 03:41 PM
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I don't think that i need a licence because the softphone is registering on SL2100 and run the Desktop Suite in trial mode for 90 days. I can see the mac address and the ip of the computer in the section 15-05 "IP Phone Basic Setup", but when I start the Desktop Suite, after 30 seconds(timeout) it says that cannot connect to the CTI server.
I followed this tutorial https://midwesttechnology.uservoice...g-desktop-suite-on-the-nec-sl1100-in-sof and don't know if this is available for SL2100 too.

Re: SL2100 softphone
thevlach #633574 11/02/19 05:39 PM
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Well, there is a lot there to setup for voip to work. 2 internal Ip addresses, 5103 in licenses..etc. Setting up a user in the system. You might want to call tech support and have them walk you through everything; there is a lot is can be.

Re: SL2100 softphone
Coral Tech #633583 11/03/19 07:27 AM
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I already called the company who sold the SL2100, but they told me that we must buy the VOIP daughter board(SL2100 comes out of the box with 8 VOIP ports) and even that, they don't know how to setup the softphone and we must buy an IP Desktop Telephone.

Re: SL2100 softphone
thevlach #633587 11/03/19 01:37 PM
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Your programming sheet is incomplete as Coral stated - You should contact NTAC for support and the correct programming for an SL2100


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Re: SL2100 softphone
thevlach #633595 11/04/19 01:22 PM
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There are differences between the SL2100 here in the North America and the ones sold in Europe. Here in the US the VoIP daughter board is not needed until you need more than 8 IP resources.
Additional problem, you are a end user, unless you get a tech ID from NEC you will not be able to receive tech support.


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Re: SL2100 softphone
dans #633612 11/05/19 10:52 AM
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You are right, we don't have a tech ID from NEC and I don't know how to get one. I have tried to solve the problem sniffing the network with wireshark. I saw that when softphone request to register the response from the SL2100 is "401 Unauthorized", but don't have any clue how to solve this.

Re: SL2100 softphone
thevlach #633614 11/05/19 01:08 PM
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Re: SL2100 softphone
thevlach #633615 11/05/19 01:10 PM
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Ya having the tech ID will get you tech support on this particular system.

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