Phone Systems

Previous Thread
Next Thread
Print Thread
Rate Thread
OMG It's Spectrum
#633577 11/02/19 11:11 PM
Joined: Jul 2006
Posts: 2,537
Moderator-Panasonic
***
OP Offline
Moderator-Panasonic
***
Joined: Jul 2006
Posts: 2,537
formerly Time Worthless(tm) and Charter.

A MONTH ago, I issued a port order for two phone lines. Now I can read, normally, but this one takes the cake. It seems that of the 6 account numbers on the bill, one is the CONTROL number. That's the one I used. But no, the account number for the customer's PHONES is the account number and they have been looking for the BILLING TELEPHONE NUMBER which I have no clue what that is. I've tried all 3 numbers, the formerly ported number, the fax number, both of which I'm trying to port, and the first number of the 3-line Charter phone number...all have been rejected. So, time to trot out the Michigan PSC. The port meets all requirements and it cannot be denied. Let's test those PSC rules.. Meanwhile, the bill keeps ticking and the customer is getting two billsl Sigh....

Carl


There's no place like 127.0.0.1
Re: OMG It's Spectrum
Carl Navarro #633581 11/03/19 02:20 AM
Joined: May 2002
Posts: 3,993
Moderator-Avaya, Polycom
*****
Online Content
Moderator-Avaya, Polycom
*****
Joined: May 2002
Posts: 3,993
I've seen this before. Allow Spectrum does the billing my customer had Charter lines and 1 did not talk to the other. Spectrum Must backtrack the number to the named carried of the number. Not easy and it takes effort on your part.

Re: OMG It's Spectrum
Carl Navarro #633588 11/03/19 02:15 PM
Joined: Sep 2004
Posts: 3,938
Member
*****
Online Content
Member
*****
Joined: Sep 2004
Posts: 3,938
Well, you could try calling your 911 PSAP. Usually the BTN is the number they send to them.

Re: OMG It's Spectrum
Carl Navarro #633637 11/06/19 09:24 PM
Joined: Jul 2006
Posts: 2,537
Moderator-Panasonic
***
OP Offline
Moderator-Panasonic
***
Joined: Jul 2006
Posts: 2,537
I don't care what Spectrum's BTN is. They are unreasonably withholding the port, so now I have a call into the MI PSC and the new vendor is forcing the port. When the number is ported, I'm disconnecting all Spectrum numbers. The customer just got his first bill. Kinda like a Saturday night live skit "Why do I have to pay two phone bills and only get one phone service"..or was that Steve Martin and Pizzas?



There's no place like 127.0.0.1
Re: OMG It's Spectrum
Carl Navarro #633720 11/11/19 05:29 PM
Joined: Jul 2006
Posts: 2,537
Moderator-Panasonic
***
OP Offline
Moderator-Panasonic
***
Joined: Jul 2006
Posts: 2,537
Just a quick follow-up. Michigan PSC either fixed the problem or I got lucky. They left me a message and, Spectrum released both numbers. I think one of the carriers forced the port and the other just got it, or BOTH forced the port.

Anyway, I'm done with the nice guy stuff. Next one I'll just keep calling until I get the result instead of submitting and waiting.

Carl


There's no place like 127.0.0.1
Re: OMG It's Spectrum
Carl Navarro #633729 11/11/19 11:16 PM
Joined: Dec 2005
Posts: 8,686
Spam Hunter
*****
Online Content
Spam Hunter
*****
Joined: Dec 2005
Posts: 8,686
thumbsup


I Love FEATURE 00

www.dexman.webs.com

Moderated by  MooreTel, Professor Shadow, skip555 

Link Copied to Clipboard
Most Recent 5 Post
SBI-145 Merdian Digital Centrex
by aarond2424 - 10/29/20 03:06 PM
nickname for cabling scraps? mongol?
by temp001 - 10/29/20 04:18 AM
SL1100 dialing problem
by teleco - 10/28/20 07:30 PM
Zoom voip
by BrianS - 10/28/20 01:43 PM
Forum Update Pending
by Ruben - 10/27/20 06:51 PM
Who's Online Now
35 members (Curlycord, dexman, newtecky, JBean3329, Biztel Cuban Okie Tech, ChrisNI, aarond2424, Daniel, Mercenary Roadie, Professor Shadow, Touch Tone Tommy, dans, Yoda, LLC, ILE, Memphisribs, juno, sfletcher, RATHER BE FISHING, Ruben, RockyBalboa, Hofman telekom, hitechcomm, KRRath, Meyery2k, Coral Tech, pvj, metelcom, Joel J., teleco, buttercool, BobRobert, MooreTel, Skunky, R4+Z), 548 guests, and 84 robots.
Key: Admin, Global Mod, Mod
Popular Topics (Views)
Forum Statistics
Forums94
Topics94,038
Posts637,703
Members49,371
Most Online5,661
May 23rd, 2018
Today's Birthdays
dpmcintyre, mcando
Newest Members
temp001, DynaAdmin, Nickonicle, chelsea419, jsb15
49370 Registered Users
Get Tech Support Now! Click the banner below
Get Tech Support Now!
EMP & Lightning Home Surge Protection
EMP - Click Here!
Top Posters (30 Days)
dexman 25
Daniel 11
Toner 10
Ruben 9
Bluewater Sailing
https://www.patreon.com/bePatron?u=5256033
EMP Shield for Commercial - Home & Vehicle
Use Coupon code SAVE - Click Here!
Sold AD
Servpro Ventura 24-Hour Emergency Service
Free Estimates call us now 24Hours
Contact Us | Telephone System Tech Support | Terms of Service

Sundance Communications is not affiliated with any of the above manufacturers.
©Copyright Sundance Communications 1998-2020
Trusted Partners