web statisticsweb stats Business Phone Systems Tech Talk Forum - VOIP & Cloud Phone Help

Business Phone Systems

Previous Thread
Next Thread
Print Thread
Rate Thread
#633577 11/02/19 07:11 PM
Joined: Jul 2006
Posts: 2,713
Likes: 10
Admin
***
OP Offline
Admin
***
Joined: Jul 2006
Posts: 2,713
Likes: 10
formerly Time Worthless(tm) and Charter.

A MONTH ago, I issued a port order for two phone lines. Now I can read, normally, but this one takes the cake. It seems that of the 6 account numbers on the bill, one is the CONTROL number. That's the one I used. But no, the account number for the customer's PHONES is the account number and they have been looking for the BILLING TELEPHONE NUMBER which I have no clue what that is. I've tried all 3 numbers, the formerly ported number, the fax number, both of which I'm trying to port, and the first number of the 3-line Charter phone number...all have been rejected. So, time to trot out the Michigan PSC. The port meets all requirements and it cannot be denied. Let's test those PSC rules.. Meanwhile, the bill keeps ticking and the customer is getting two billsl Sigh....

Carl

Atcom VoIP Phones
VoIP Demo

Best VoIP Phones Canada


Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.

Joined: May 2002
Posts: 4,296
Likes: 7
Moderator-Avaya, Polycom
*****
Online Content
Moderator-Avaya, Polycom
*****
Joined: May 2002
Posts: 4,296
Likes: 7
I've seen this before. Allow Spectrum does the billing my customer had Charter lines and 1 did not talk to the other. Spectrum Must backtrack the number to the named carried of the number. Not easy and it takes effort on your part.

Joined: Sep 2004
Posts: 4,194
Likes: 2
Member
*****
Offline
Member
*****
Joined: Sep 2004
Posts: 4,194
Likes: 2
Well, you could try calling your 911 PSAP. Usually the BTN is the number they send to them.

Joined: Jul 2006
Posts: 2,713
Likes: 10
Admin
***
OP Offline
Admin
***
Joined: Jul 2006
Posts: 2,713
Likes: 10
I don't care what Spectrum's BTN is. They are unreasonably withholding the port, so now I have a call into the MI PSC and the new vendor is forcing the port. When the number is ported, I'm disconnecting all Spectrum numbers. The customer just got his first bill. Kinda like a Saturday night live skit "Why do I have to pay two phone bills and only get one phone service"..or was that Steve Martin and Pizzas?


Joined: Jul 2006
Posts: 2,713
Likes: 10
Admin
***
OP Offline
Admin
***
Joined: Jul 2006
Posts: 2,713
Likes: 10
Just a quick follow-up. Michigan PSC either fixed the problem or I got lucky. They left me a message and, Spectrum released both numbers. I think one of the carriers forced the port and the other just got it, or BOTH forced the port.

Anyway, I'm done with the nice guy stuff. Next one I'll just keep calling until I get the result instead of submitting and waiting.

Carl

Joined: Dec 2005
Posts: 9,162
Likes: 8
Spam Hunter
*****
Offline
Spam Hunter
*****
Joined: Dec 2005
Posts: 9,162
Likes: 8
thumbsup


I Love FEATURE 00

Moderated by  MooreTel 

Link Copied to Clipboard
Forum Statistics
Forums84
Topics94,262
Posts638,697
Members49,757
Most Online5,661
May 23rd, 2018
Popular Topics(Views)
211,100 Shoretel
187,712 CTX100 install
186,800 1a2 system
Newest Members
BPopilek, Rich F, LewisR, TDKs79, Buttinset
49,757 Registered Users
Top Posters(30 Days)
dexman 18
Toner 11
TDKs79 8
teleco 4
Who's Online Now
0 members (), 140 guests, and 24 robots.
Key: Admin, Global Mod, Mod
Contact Us | Sponsored by Atcom: One of the best VoIP Phone Canada Suppliers for your business telephone system!| Terms of Service

Sundance Communications is not affiliated with any of the above manufacturers. Sundance Phone System Forums - VOIP & Cloud Phone Help
©Copyright Sundance Communications 1998-2024
Powered by UBB.threads™ PHP Forum Software 7.7.5