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SV8100 ACD/MIS Call Reports
#633656 11/07/19 06:28 PM
Joined: Nov 2008
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Rickman Offline OP
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Hi Guys and Gals, It's been awhile Since I've been here. Looks Like everyone's been busy.

I have a Customer with an SV8100 with ACD/MIS, last July it stopped generating call reports. I tried a Purge to get rid of old reports, reset the System and Server. Same problem.
The reports are Blank Says "No data found"
any Idea's?


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Re: SV8100 ACD/MIS Call Reports
Rickman #633657 11/07/19 07:30 PM
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Network change at all? Have you turned off that PC's firewall?

Re: SV8100 ACD/MIS Call Reports
Rickman #633659 11/07/19 09:08 PM
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If I remember it was highly recommended the ACD/MIS server be dedicated, was it? If so did the customer add any programs to it?



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Re: SV8100 ACD/MIS Call Reports
Rickman #633660 11/07/19 10:21 PM
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Rickman Offline OP
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Thanks for responding Guys,
According to the IT Guys they said There hasn't been any changes to the Firewall or Network. Can't turn off the firewall its a Financial Institution. It is a Stand alone server. There isn't any other Programs on it.


"The Only Stupid Question, Is the Question Thats not Asked."
Re: SV8100 ACD/MIS Call Reports
Rickman #633663 11/08/19 02:54 AM
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Well, might be time to pitch a new system. Support on the 8100 is done. New processor and new ACD/MIS.


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