Phone Systems

Previous Thread
Next Thread
Print Thread
Rate Thread
Cell phones can you call on Avaya ip500 no problem and lock phone cannot hear ri
#633662 11/08/19 12:37 AM
Joined: Mar 2007
Posts: 346
surdel Offline OP
Member
*
OP Offline
Member
*
Joined: Mar 2007
Posts: 346
Hey everyone this was an unusual problem the other day I don't know the answer I'm sure the Telco whoever's going to deal with it. So the symptoms are local Town customer call Auto supplier and they don't hear a ringtone or a dial tone and then it cannot hear the voice of the clerks. So what happens is this only occurs for analog phones. Cell phones that ring in and call in to the auto parts store can ring the phones on the PBX and the cell phone callers can hear the dial tone and ringtone generator and also you have a two-way conversation with the clerk. I reset the adtran I reset the IP 500 but obviously it's not the IP 500. I put the butt set on trunk line one so my butt set with ring at the same time the IP 500 phones ring " group ring". I can hear the caller on my butt set but he cannit hear me. You think this is a central office issue is this in western Washington and it's at the northeast corner of the state near Port Angeles.

Re: Cell phones can you call on Avaya ip500 no problem and lock phone cannot hear ri
surdel #633664 11/08/19 06:18 AM
Joined: Jul 2001
Posts: 3,285
Moderator-Avaya-Lucent, Antique Tele
*****
Online Content
Moderator-Avaya-Lucent, Antique Tele
*****
Joined: Jul 2001
Posts: 3,285
Disconnect the line from the IP Office and connect only your butt set. Test again. If still no audio, or one way audio, call the dial tone provider, you're done.


Moderated by  MooreTel, Professor Shadow, skip555 

Link Copied to Clipboard
Most Recent 5 Post
Voicemail to Email
by kevinoffsite - 12/05/20 04:08 PM
One way speech on pots
by jsaad - 12/04/20 12:47 AM
Panasonic Shutdown
by hitechcomm - 12/03/20 11:37 PM
SL2100
by pete83uk - 12/03/20 05:13 PM
2100
by Ray01 - 12/03/20 03:25 PM
Who's Online Now
19 members (justbill, hbiss, BobRobert, kevinoffsite, BalkyNY, Yoda, pvj, hitechcomm, MJonas, metelcom, phonman123, MooreTel, Skunky, Coral Tech, Mercenary Roadie, Touch Tone Tommy, RATHER BE FISHING, KRRath, Bob3470), 135 guests, and 62 robots.
Key: Admin, Global Mod, Mod
Popular Topics (Views)
Forum Statistics
Forums94
Topics94,104
Posts638,055
Members49,386
Most Online5,661
May 23rd, 2018
Today's Birthdays
ebernhard, gman1205, Herb Parsons, jdews, nextlevel, ROGER IN FLA
Newest Members
vxneko, rodrigoec, drextech, d_chats, LukeS
49386 Registered Users
Get Tech Support Now! Click the banner below
Get Tech Support Now!
EMP & Lightning Home Surge Protection
EMP - Click Here!
Top Posters (30 Days)
ABLE1 17
Daniel 13
dexman 11
hbiss 10
Bluewater Sailing
https://www.patreon.com/bePatron?u=5256033
EMP Shield for Commercial - Home & Vehicle
Use Coupon code SAVE - Click Here!
Sold AD
Servpro Ventura 24-Hour Emergency Service
Free Estimates call us now 24Hours
Contact Us | Telephone System Tech Support | Terms of Service

Sundance Communications is not affiliated with any of the above manufacturers.
©Copyright Sundance Communications 1998-2020
Trusted Partners