EMP & Lightning Home Surge Protection
EMP - Click Here!
Global Test Supply
Linked Banner to your Product or Website
eCommerce website for sale!
Previous Thread
Next Thread
Print Thread
Rate Thread
Joined: Mar 2007
Posts: 346
surdel Offline OP
Member
*
OP Offline
Member
*
Joined: Mar 2007
Posts: 346
Hey everyone this was an unusual problem the other day I don't know the answer I'm sure the Telco whoever's going to deal with it. So the symptoms are local Town customer call Auto supplier and they don't hear a ringtone or a dial tone and then it cannot hear the voice of the clerks. So what happens is this only occurs for analog phones. Cell phones that ring in and call in to the auto parts store can ring the phones on the PBX and the cell phone callers can hear the dial tone and ringtone generator and also you have a two-way conversation with the clerk. I reset the adtran I reset the IP 500 but obviously it's not the IP 500. I put the butt set on trunk line one so my butt set with ring at the same time the IP 500 phones ring " group ring". I can hear the caller on my butt set but he cannit hear me. You think this is a central office issue is this in western Washington and it's at the northeast corner of the state near Port Angeles.

Meticore Weight Loss Voted #1
Joined: Jul 2001
Posts: 3,304
Moderator-Avaya-Lucent, Antique Tele
*****
Online Content
Moderator-Avaya-Lucent, Antique Tele
*****
Joined: Jul 2001
Posts: 3,304
Disconnect the line from the IP Office and connect only your butt set. Test again. If still no audio, or one way audio, call the dial tone provider, you're done.


Moderated by  MooreTel 

Link Copied to Clipboard
Advertising Sponsor
Popular Topics (Views)
Forum Statistics
Forums94
Topics93,320
Posts634,238
Members49,509
Most Online5,661
May 23rd, 2018
Today's Birthdays
effedisk, hellbender, Pat Amaral, Zip
Newest Members
Topekaks101, Contoso, Nick Smithler, MortifiedPenguin, T Top Manufactur
49,509 Registered Users
Get Tech Support Now! Click the banner below
Get Tech Support Now!
Top Posters (30 Days)
Toner 7
Ruben 3
dexman 3
pvj 1
Advertising Sponsor Spot 2
EMP Shield for Commercial - Home & Vehicle
Use Coupon code SAVE - Click Here!
Who's Online Now
22 members (newtecky, EV607797, JBean3329, pdxjim911, Toner, justbill, gelehu, Yoda, Curlycord, dexman, Touch Tone Tommy, Amy DeBruyne, KRRath, Ruben, nfcphoneman, Memphisribs, Professor Shadow, vicbob, RM SYSTEMS, MooreTel, BobRobert, Skunky), 489 guests, and 112 robots.
Key: Admin, Global Mod, Mod
Contact Us | Telephone System Tech Support | Terms of Service

Sundance Communications is not affiliated with any of the above manufacturers.
©Copyright Sundance Communications 1998-2021
Trusted Partners
landing page builder Antiransomware 300x250 Your Business Phone Service in the Cloud