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Basic night service on BCM50 #633983 12/03/19 11:02 PM
Joined: Feb 2014
Posts: 44
dukane123 Offline OP
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Hello -

I am trying to set up a manual night service function for a business using a BCM50. The receptionist answers all calls during the day, and currently lets the Rogers voicemail service answer the calls after hours (the Rogers voicemail is set to pick up after 8 rings). Rogers does not offer the capability to use a greeting-only mailbox, and the business does not want customers to be able to leave messages after hours... they end up with their voice mailbox full of "hang-ups."

I have seen online that it is possible to set up a manual ringing service and assign the required lines to ring the voicemail DN, and others have said they just use F984. However, in my understanding, these methods would route callers to the general delivery mailbox which takes messages.

Is there a way that I can create an information mailbox (greeting only) to use with a night service?

Thanks,

Matteo

Nortel Equipment and Telephones
Re: Basic night service on BCM50 [Re: dukane123] #633984 12/03/19 11:44 PM
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NTlayoff Offline
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I hope I am reading you correctly.

You want after hours calls to be answered to give information - but let nobody leave a message ?

Best way is to have Evening and or Non-Business times play a greeting that is blank.
Then set up CCR to have Path 0 = INFO.
And when the announcement is finished select Disconnect.
ALSO - set for that timeframe in the Table, Disable DN Dialing - check the box.

Call comes in - INFO is given out, they cannot DN dial and get disconnected after the message.



If CON is the opposite of PRO
Then what is the opposite of Progress?
Re: Basic night service on BCM50 [Re: dukane123] #633986 12/04/19 12:15 AM
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dukane123 Offline OP
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Yes, that is correct. Thank you for your reply!

Is there a way to manually enable/disable the CCR setup instead of using automatic schedules? I'm asking because the office does not always open and close at the same times from week to week, and they would like the ability to control the night mode themselves.

Thanks,

Matteo

Re: Basic night service on BCM50 [Re: dukane123] #633987 12/04/19 12:33 AM
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NTlayoff Offline
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IF you put all of that in just the NON-Business part of the Greeting Table you can then use the Operator settings.
Use Feature 982.
Then go through and find BUSINESS OPEN - change it to NO.

Also try it as I said. Do a test call and try to hit ZERO.
IF it goes to the attendant, then also in the Feature 982 change the Atdt Avail to NO.

Then when you open up the next morning - change them back to YES.


If CON is the opposite of PRO
Then what is the opposite of Progress?
Re: Basic night service on BCM50 [Re: dukane123] #633988 12/04/19 12:45 AM
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Posts: 44
dukane123 Offline OP
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Okay, sounds good.

Thank you!


Moderated by  MooreTel, NTlayoff, Z-man 

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