| | Joined: Jan 2020 Posts: 4 Member | OP  Member Joined: Jan 2020 Posts: 4 | Hi i am new to this forum, I am not generally knowledgeable with Samsung.
I have an issue with a voicemail on Officeserve 7300, I have Main DID ringing to Station Ring Group 501, this has an overflow to 509 BI-VMS (SVM).
The issue I have is that when the group overflows to mailbox 203 (Reception Mailbox) there is a large delay of around 3-5 seconds before the mailbox says "Mailbox 203 please begin speaking".
so far I have been unable to even amend this greeting or remove the long pause.
Hope someone can help.
Thanks,
Marc
| | | | | Joined: Jun 2006 Posts: 2,842 Moderator-Samsung | | Moderator-Samsung Joined: Jun 2006 Posts: 2,842 | You will need to access mailbox 203 to adjust the greeting.
As for the pause, i'd need to look at the vm programming to see the call flow.
| | | | | Joined: Jan 2020 Posts: 4 Member | | OP Member Joined: Jan 2020 Posts: 4 | Thanks for your quick response, I can take a screen shot id that helps? ive spent hours looking at this issue and cant seem to rectify it.
Where will i get the Call flow?
| | | | | Joined: Jan 2020 Posts: 4 Member | | OP Member Joined: Jan 2020 Posts: 4 | This issue has been resolved, MOH issue.
thanks | | | |
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