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Voicemail Issue- Pause before Voicemail
#634943 01/30/20 11:12 AM
Joined: Jan 2020
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Hi i am new to this forum, I am not generally knowledgeable with Samsung.

I have an issue with a voicemail on Officeserve 7300, I have Main DID ringing to Station Ring Group 501, this has an overflow to 509 BI-VMS (SVM).

The issue I have is that when the group overflows to mailbox 203 (Reception Mailbox) there is a large delay of around 3-5 seconds before the mailbox says "Mailbox 203 please begin speaking".

so far I have been unable to even amend this greeting or remove the long pause.

Hope someone can help.

Thanks,

Marc

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Re: Voicemail Issue- Pause before Voicemail
Hawky443 #634947 01/30/20 12:00 PM
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You will need to access mailbox 203 to adjust the greeting.
As for the pause, i'd need to look at the vm programming to see the call flow.

Re: Voicemail Issue- Pause before Voicemail
Hawky443 #634948 01/30/20 12:06 PM
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Thanks for your quick response, I can take a screen shot id that helps? ive spent hours looking at this issue and cant seem to rectify it.
Where will i get the Call flow?

Re: Voicemail Issue- Pause before Voicemail
Hawky443 #634951 01/30/20 01:20 PM
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This issue has been resolved, MOH issue.

thanks


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