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Operator with 5 Call keys limited to 3 calls on hold?
#635760 03/03/20 01:38 AM
Joined: May 2008
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Kaiser Offline OP
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Hello,

I have a 7400 and the Operators have (5) CALL keys (PRI w/DIDs) and they tell me they are limited to only be able to put (3) calls on hold max.

They also have Xchange Operator.

No clue?

Anyone know of the limitation or where it is set at anywhere?

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Re: Operator with 5 Call keys limited to 3 calls on hold?
Kaiser #635762 03/03/20 11:42 AM
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Are you using hold or park?
I've never tried putting not than 2 on hold at anyone time, but I'm sure I've done more with park.
Do you have dt keys as well as call keys?

Re: Operator with 5 Call keys limited to 3 calls on hold?
nameless #635768 03/04/20 12:41 AM
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Kaiser Offline OP
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No DT keys because they have (3) PRIs. They say they're using hold, not park.

Re: Operator with 5 Call keys limited to 3 calls on hold?
Kaiser #635773 03/04/20 08:21 PM
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Did they happen to tell you what the display says when they put the 4th call on hold? Is it digital or IP handsets?


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