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Joined: Apr 2005
Posts: 2,526 Likes: 4
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Joined: Apr 2005
Posts: 2,526 Likes: 4 |
Coral Tech,
If trunk to trunk was disabled you wouldn't get ring no answer or am I wrong on this?
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Joined: Oct 2006
Posts: 1,417 Likes: 7
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Joined: Oct 2006
Posts: 1,417 Likes: 7 |
Got it fixed!
CF off prem is enabled in the cos. trunk to trunk was also.
I went on site today to check it out. Pretty quiet. Just me and one other in the building.
I remembered you needed to have the VE appear on a key to make it ring. Not sure if it was needed for forwarding, but couldn't hurt. Got the VE to ring when called, but nothing more. NTAC came up with the solution: dial 9 + number, in the number to forward to. I didn't have a 9, since they had auto trunk seizure checked in 15-01-02. It's the little things that get you.
As a bonus, after we made a successful CF, the lines were locked up. Call to Mediacom to add disconnect supervision, or whatever they call it. Half hour later, customer's other two lines are dead. I suppose from getting DS added to them. Now waiting on that.
Never a dull moment.
Thank you all for the suggestions and support. I really appreciate it.
Jim
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Joined: Jan 2008
Posts: 195 Likes: 3
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Joined: Jan 2008
Posts: 195 Likes: 3 |
The instructions provided earlier, with 9P would have resolved the issue. You can do it without a VE.
Did you get the analog disconnect working? Since you are using two analog lines, they are probably never seeing the disconnect since there is not a clear down signal so it will keep them both locked up. Similar to a three-way call and one party can disconnect but not disconnect everyone and the other two can continue talking.
It would be better to use the TELCO transfer if available, or mobile extension.
Last edited by cswroe; 04/07/20 03:56 PM.
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Joined: Oct 2006
Posts: 1,417 Likes: 7
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Joined: Oct 2006
Posts: 1,417 Likes: 7 |
When I tried the 9P + number, I don't think I had the VE set up right. And I thought, since I was using 9, then I should change the auto line seizure to off. I don't know, I was trying lots of stuff and trying to keep track of what I did.
When I left it last, my customer's receptionist was waiting on Mediacom. She wasn't in the office today, so I didn't talk to her yet, but I called today and it forwarded ok, so the disconnect seems to be working.
Jim
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Joined: Sep 2004
Posts: 4,220 Likes: 2
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Joined: Sep 2004
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Coral Tech,
If trunk to trunk was disabled you wouldn't get ring no answer or am I wrong on this? No idea. Possibly with analog lines....
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