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Joined: Nov 2001
Posts: 487 Likes: 1
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Member
Joined: Nov 2001
Posts: 487 Likes: 1 |
Having a problem, intermittent , with off site VoIP phones at different locations. Using SIP trunks, inbound call rings, go off hook and call is not there, receive a error tone. No problem at the host location. Any setting I can check in programming or a possible router issue at the switch side? Thanks
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Joined: Nov 2015
Posts: 57
Member
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Member
Joined: Nov 2015
Posts: 57 |
Having a problem, intermittent , with off site VoIP phones at different locations. Using SIP trunks, inbound call rings, go off hook and call is not there, receive a error tone. No problem at the host location. Any setting I can check in programming or a possible router issue at the switch side? Thanks change 15-05-47 & 48 for remote phones. Default should be 180. Try 90 if not 60. This worked for me.
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Joined: May 2002
Posts: 4,309 Likes: 8
Moderator-Avaya, Polycom
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Moderator-Avaya, Polycom
Joined: May 2002
Posts: 4,309 Likes: 8 |
Are you using a POE ROUTER
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Joined: Sep 2004
Posts: 4,220 Likes: 2
Member
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Member
Joined: Sep 2004
Posts: 4,220 Likes: 2 |
Changing 15-05-47 and 48 normally will fix this as sonnym suggested. However, best practice is to get the timer increased on the router/firewall causing this issue. For a few phones this is no biggie, bit deployments you are using bandwidth for no good reason.
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Joined: Sep 2004
Posts: 4,220 Likes: 2
Member
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Member
Joined: Sep 2004
Posts: 4,220 Likes: 2 |
Changing 15-05-47 and 48 normally will fix this as sonnym suggested. However, best practice is to get the timer increased on the router/firewall causing this issue. For a few phones this is no biggie, big deployments you are using bandwidth for no good reason.
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Joined: Nov 2001
Posts: 487 Likes: 1
Member
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Member
Joined: Nov 2001
Posts: 487 Likes: 1 |
So far so good, changed from 90 to 60. Thanks for the help.
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