Phone Systems

Previous Thread
Next Thread
Print Thread
Rate Thread
#637280 06/27/20 02:40 AM
Joined: Jan 2009
Posts: 800
ffej010 Offline OP
OP Offline
Joined: Jan 2009
Posts: 800
Had a customer call for some minor provisioning changes. Hadn't been to this site in quite some time, and we don't have many DSX systems left in service anymore. Anyways, I go and connect my laptop, and the ethernet port on the CPU will not respond using the default IP. I verified with a backup config, that it does use the default IP. I tried connecting via USB, and it would not connect either. Found out it appears the USB driver is not compatible with Windows 10. I was able to make the necessary programming changes from the phone, but am curious as to why the ethernet port won't respond. I did power cycle the unit, but no change. Anyone else ever encounter this?

EMP & Lightning Home Surge Protection
EMP - Click Here!
Joined: Mar 2014
Posts: 364
Joined: Mar 2014
Posts: 364
First off, to load the program in WIN 10 you must first disable Windows drivers--I forget the exact notation, but you need to boot WIN 10 up in safe mode to get there. Win 10 looks for drivers that it recognizes as legit. Then you can load it. Next, if you are connecting directly, make sure your PC is on the same network as the system. Since you can get in through the phone, check the IP address, subnet and gateway. Set your PC to the same network.

Joined: Jan 2009
Posts: 800
ffej010 Offline OP
OP Offline
Joined: Jan 2009
Posts: 800
I am positive my network settings were correct. At least going off of the backup copy of the configuration that I have.
I will try these suggestions and and see if that gains me anything.
Thank you for the suggestion.

Moderated by  DrPbx, ttech 

Link Copied to Clipboard
Most Recent 5 Post
Fiber Equipment Installation
by dexman - 01/22/21 11:10 PM
8300 with UCB voicemail to email issue
by Rob Jordan - 01/22/21 06:45 PM
Power unit/interrupter issues
by Telephonemaven - 01/22/21 01:44 AM
TVA 50 datestamp
by Not_sirius - 01/21/21 10:28 PM
Page heard while on park
by Yoda - 01/21/21 10:09 PM
Who's Online Now
17 members (BobRobert, Curlycord, morephones, newtecky, nortelvoip, Meyery2k, Touch Tone Tommy, RATHER BE FISHING, hbiss, justbill, mbhydro, Mercenary Roadie, dexman, Bob3470, Keyset6, OBT, hitechcomm), 154 guests, and 57 robots.
Key: Admin, Global Mod, Mod
Popular Topics (Views)
Forum Statistics
Most Online5,661
May 23rd, 2018
Today's Birthdays
James Banks, SoCal Rob
Newest Members
Schreiber, RotoTech99, corkie, FixYaBrokeStuff, Hopedpocketts
49,401 Registered Users
Get Tech Support Now! Click the banner below
Get Tech Support Now!
Top Posters (30 Days)
dexman 35
Yoda 19
Bluewater Sailing
EMP Shield for Commercial - Home & Vehicle
Use Coupon code SAVE - Click Here!
Sold AD
Servpro Ventura 24-Hour Emergency Service
Free Estimates call us now 24Hours
Contact Us | Telephone System Tech Support | Terms of Service

Sundance Communications is not affiliated with any of the above manufacturers.
©Copyright Sundance Communications 1998-2021
Trusted Partners