|
|
Joined: Feb 2018
Posts: 11
Member
|
OP
Member
Joined: Feb 2018
Posts: 11 |
Just installed sl2100 in a residence. At set up with multiline digital phones, dss keys worked with voice, station to to station, but the receiving phone had to press the speaker button to reply. We need the speaker button to come on with the speaker or be able to reply with no physical iteraction with the receiving phone. In other words total HFAI in AT&T terms. What did I miss in program?
|
|
|
Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.
|
|
|
|
Joined: Sep 2004
Posts: 4,155 Likes: 2
Member
|
|
Member
Joined: Sep 2004
Posts: 4,155 Likes: 2 |
20-02-12. It's also user selectable with a code.
|
|
|
|
|
Joined: Feb 2018
Posts: 11
Member
|
|
OP
Member
Joined: Feb 2018
Posts: 11 |
Thanks but, 20-2-12 is set to voice, and the "hands free" option is is set to "on" on the phones, so it should work, but doesn't.
The Called phone comes, on and you hear the caller's voice, but you can't reply without lifting the handset or pressing the Speaker button.
We haven't tested it at all 14 extensions, but we have tested three.
Should the receiving/called phone's speaker LED come on (to turn on the mic) when a voice call comes in? If so....it doesn't. The calling extension's Speaker button lights when he presses a dss key to initiate a intercom call.
If you have any other ideas i'm open to anything.
Thanks again.
Jim
|
|
|
|
|
Joined: Sep 2004
Posts: 4,155 Likes: 2
Member
|
|
Member
Joined: Sep 2004
Posts: 4,155 Likes: 2 |
|
|
|
|
|
Joined: Apr 2005
Posts: 2,490 Likes: 1
Member
|
|
Member
Joined: Apr 2005
Posts: 2,490 Likes: 1 |
SL2100 digital and IP phones have a mute button, when its on the mic is off.
We get old too soon, smart too late
|
|
|
|
|
Joined: Feb 2018
Posts: 11
Member
|
|
OP
Member
Joined: Feb 2018
Posts: 11 |
Thanks dans, I was gonna say that.
I'm guessing, the speaker LED should come on when a voice call comes in from another extension.
Its not the phone, its all 14 extensions. There's something hiding in the set up programming, I just haven't found it yet.
Last edited by adamscomCO; 09/09/20 02:50 AM.
|
|
|
|
|
Joined: Oct 2006
Posts: 1,357 Likes: 1
Member
|
|
Member
Joined: Oct 2006
Posts: 1,357 Likes: 1 |
Check 20-09-05 incoming cos. Default is on, but perhaps it got unchecked.
|
|
|
|
|
Joined: Feb 2018
Posts: 11
Member
|
|
OP
Member
Joined: Feb 2018
Posts: 11 |
Yoda, I just checked and all exts are cos 1, and 20-09-05 for cos 1 is checked (on).
It was worth checking though.
Thanks.
|
|
|
|
|
Joined: Feb 2018
Posts: 11
Member
|
|
OP
Member
Joined: Feb 2018
Posts: 11 |
Hey CoralTech, dans & Yoda, just for grins I tried pressing Speaker 721 on one of the phones and it worked,full hands free!!
Got the idea from a WTC multi line terminals user guide for sl2100. "Auto Hands Free Answer"
It must override something in pcpro, but I got no idee what.
Thanks for the input, thought I'd let you know.
|
|
|
|
|
Joined: Dec 2007
Posts: 6,766 Likes: 11
Retired Admin
|
|
Retired Admin
Joined: Dec 2007
Posts: 6,766 Likes: 11 |
Thank you for posting your results!
You never know when the next person will be searching this site and discover the answer to their question.
|
|
|
|
Forums84
Topics93,966
Posts637,408
Members49,704
| |
Most Online5,661
May 23rd, 2018
|
|
|
1 members (JBean3329),
155
guests, and
37
robots. |
|
Key:
Admin,
Global Mod,
Mod
|
|
|
|
