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Joined: Nov 2012
Posts: 112
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Joined: Nov 2012
Posts: 112 |
Having an issue with IP EXTs connected via DHCP to an NEC9100.
These 6 ETXs are setup in a conference room in a "help desk" style area, all phones are connected to a CISCO POE switch.
After being online and processing a few calls, outbound audio drops.
We thought a reboot of the CISCO and register of the phones to the NEC took care of the problem but it has not.
Thoughts?
No one seems to have time to do it right but everyone has time to do it twice!
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Joined: Sep 2004
Posts: 4,220 Likes: 2
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Need more information. Are these extension on the local network or remote? Trunking type? At first glance this looks to be a network issue of some flavor.
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Joined: Nov 2012
Posts: 112
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Joined: Nov 2012
Posts: 112 |
Hi Coral!
LAN connected, grouped together in the same VLAN, NEC is also in the same VLAN. Comcast PRI for inbound/outbound.
No one seems to have time to do it right but everyone has time to do it twice!
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Joined: Sep 2004
Posts: 4,220 Likes: 2
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Take one phone, move it off that switch to another in facility and test. If the problem goes away you have your answer. I am assuming you are using a switch in that room for all those calls connected to another switch. Devil is in the details.
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Joined: Nov 2012
Posts: 112
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Joined: Nov 2012
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Have you ever seen an IP EXT constantly ring away? Same phone group as this thread, IP EXT constantly rings!!! Phone locks out meaning you cant hold, trnsfr, *, # into it. can access and break dialtone, when handset goes back on hook...constant ringing again
No one seems to have time to do it right but everyone has time to do it twice!
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Joined: Sep 2004
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