|
|
Joined: Nov 2012
Posts: 108
Member
|
OP
Member
Joined: Nov 2012
Posts: 108 |
Having an issue with IP EXTs connected via DHCP to an NEC9100.
These 6 ETXs are setup in a conference room in a "help desk" style area, all phones are connected to a CISCO POE switch.
After being online and processing a few calls, outbound audio drops.
We thought a reboot of the CISCO and register of the phones to the NEC took care of the problem but it has not.
Thoughts?
No one seems to have time to do it right but everyone has time to do it twice!
|
|
|
Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.
|
|
|
|
Joined: Sep 2004
Posts: 4,155 Likes: 2
Member
|
|
Member
Joined: Sep 2004
Posts: 4,155 Likes: 2 |
Need more information. Are these extension on the local network or remote? Trunking type? At first glance this looks to be a network issue of some flavor.
|
|
|
|
|
Joined: Nov 2012
Posts: 108
Member
|
|
OP
Member
Joined: Nov 2012
Posts: 108 |
Hi Coral!
LAN connected, grouped together in the same VLAN, NEC is also in the same VLAN. Comcast PRI for inbound/outbound.
No one seems to have time to do it right but everyone has time to do it twice!
|
|
|
|
|
Joined: Sep 2004
Posts: 4,155 Likes: 2
Member
|
|
Member
Joined: Sep 2004
Posts: 4,155 Likes: 2 |
Take one phone, move it off that switch to another in facility and test. If the problem goes away you have your answer. I am assuming you are using a switch in that room for all those calls connected to another switch. Devil is in the details.
|
|
|
|
|
Joined: Nov 2012
Posts: 108
Member
|
|
OP
Member
Joined: Nov 2012
Posts: 108 |
Have you ever seen an IP EXT constantly ring away? Same phone group as this thread, IP EXT constantly rings!!! Phone locks out meaning you cant hold, trnsfr, *, # into it. can access and break dialtone, when handset goes back on hook...constant ringing again
No one seems to have time to do it right but everyone has time to do it twice!
|
|
|
|
|
Joined: Sep 2004
Posts: 4,155 Likes: 2
Member
|
|
Member
Joined: Sep 2004
Posts: 4,155 Likes: 2 |
|
|
|
|
Forums84
Topics93,966
Posts637,407
Members49,704
| |
Most Online5,661
May 23rd, 2018
|
|
|
1 members (BobRobert),
136
guests, and
27
robots. |
|
Key:
Admin,
Global Mod,
Mod
|
|
|
|
