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#640216 03/06/21 09:55 PM
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DCS lost programming. Customer now says when they put calls on hold, the calls get dropped?

Anyone familiar with this?

Sounds like maybe a programmed soft key for hold? Key Not showing up anymore?

I have not been out there yet.

Thank you in advance.


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I am guessing the calls are not getting dropped but in default they are using CALL keys and not DT keys. So you put a call on Hold at one phone , you can't "see it" on a different phone.

All digital sets have dedicated Hold keys. If I am right, then if you put a call on hold at one phone, you can retrieve it at a different phone by dialling 12 plus the trunk number. Ie for line 1 to pick it up off Hold at a different set dial 12701

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So if I go there and re-program it, is there something specific I need to program so the customer will not have to dial 12701?
Thank you


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Dt7xx keys (aka like keys)

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I am here now programming.PROSTAR DCS Compact

I set the keys for Call 1, Call 2 Call 3 but they do not act as CO Keys, unless customer dials 9?

I also am having problems with getting sets 201, 202, and 205 to ring all calls

The group is set as VM/AA?

Any help would be great.
Thank you

Last edited by Telesystems; 03/10/21 09:56 PM. Reason: more info

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You need Dt keys not call keys ie DT701 is a line 1 key

what group the lines ring say 501 , then group 501 should be set to a normal group with unconditional ringing and all the phones you want to ring as members

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I changed the DT keys so now I am trying to check members in my ring group 501
But manual says VM/AA group can not bet set for unconditional?

When I get too members and try and add 202 and 205 it will not let me says invalid data??

I changed number of members from 01 to 03 and put in 201 202 205, my only three extensions.

Seems still not activating ringer though??

Last edited by Telesystems; 03/10/21 11:24 PM. Reason: more info

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Set the group type to normal as I said above

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I did set group type to normal. Still not getting the ringers to work??
Thank you


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Where do I make sure it is ringing to group 501?
I remember seeing D: 500 and N: 500

Is that in MMC 406?

OK changed in 406 to group 501.
But will that affect my Auto Attendant?

Last edited by Telesystems; 03/10/21 11:39 PM. Reason: typo

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