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DCS lost programming. Customer now says when they put calls on hold, the calls get dropped?

Anyone familiar with this?

Sounds like maybe a programmed soft key for hold? Key Not showing up anymore?

I have not been out there yet.

Thank you in advance.

I am guessing the calls are not getting dropped but in default they are using CALL keys and not DT keys. So you put a call on Hold at one phone , you can't "see it" on a different phone.

All digital sets have dedicated Hold keys. If I am right, then if you put a call on hold at one phone, you can retrieve it at a different phone by dialling 12 plus the trunk number. Ie for line 1 to pick it up off Hold at a different set dial 12701

So if I go there and re-program it, is there something specific I need to program so the customer will not have to dial 12701?
Thank you

Dt7xx keys (aka like keys)

I am here now programming.PROSTAR DCS Compact

I set the keys for Call 1, Call 2 Call 3 but they do not act as CO Keys, unless customer dials 9?

I also am having problems with getting sets 201, 202, and 205 to ring all calls

The group is set as VM/AA?

Any help would be great.
Thank you

You need Dt keys not call keys ie DT701 is a line 1 key

what group the lines ring say 501 , then group 501 should be set to a normal group with unconditional ringing and all the phones you want to ring as members

I changed the DT keys so now I am trying to check members in my ring group 501
But manual says VM/AA group can not bet set for unconditional?

When I get too members and try and add 202 and 205 it will not let me says invalid data??

I changed number of members from 01 to 03 and put in 201 202 205, my only three extensions.

Seems still not activating ringer though??

Set the group type to normal as I said above

I did set group type to normal. Still not getting the ringers to work??
Thank you

Where do I make sure it is ringing to group 501?
I remember seeing D: 500 and N: 500

Is that in MMC 406?

OK changed in 406 to group 501.
But will that affect my Auto Attendant?