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#640871 05/07/21 08:24 AM
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I was called out to a site today that had all of their phones go dark on them.

The first thing I saw was the controller's 3-front panel LEDs were flashing orange. I did a quick power cycle and when it came back up the CPU LED was a steady green with the system SD and optional SD off, after a couple of seconds all three would blink orange for a second and them back to the CPU LED showing green and the other two off. This continued with no end.

I haven't been able to find anything that comes close to explaining what the LEDs flashing like that mean.

Does anybody have any ideas?

They are sending out a new controller to replace this one, but I was wondering if something else is causing this


Patrick T. Caezza
Santa Paula, CA 93060
C-7 - Low Voltage System Contractor - Lic# 992448
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Assuming its your customer and you have it backed up, them i would reset the unit and up load to backup.

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What did System Status say? Possibly that the unit was running on backup firmware, which would mean that the SD card got corrupt..
Since a new box is coming, i would also use MANAGER and rebuild the SD card, to be safe.

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Here's your guide to the LEDs and their meanings:
http://www.touchtonetommy.com/Files/Checking%20the%20LEDs.pdf

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Originally Posted by hitechcomm
Assuming its your customer and you have it backed up, them i would reset the unit and up load to backup.

They are not my customer so no back-ups and they just told me that they have a team that will install the new controller tomorrow


Patrick T. Caezza
Santa Paula, CA 93060
C-7 - Low Voltage System Contractor - Lic# 992448
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Originally Posted by mongo5150
What did System Status say? Possibly that the unit was running on backup firmware, which would mean that the SD card got corrupt..
Since a new box is coming, i would also use MANAGER and rebuild the SD card, to be safe.


Thanks for the reply, but I was just told that they are sending a different team out tomorrow to do the change out.


Patrick T. Caezza
Santa Paula, CA 93060
C-7 - Low Voltage System Contractor - Lic# 992448
Joined: Jan 2013
Posts: 500
Likes: 1
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Originally Posted by Touch Tone Tommy
Here's your guide to the LEDs and their meanings:
http://www.touchtonetommy.com/Files/Checking%20the%20LEDs.pdf


I found that LED guide, but it doesn't cover the LED sequence that I was seeing.

It turns out the people who had me go out are going to send a different team to do the change out tomorrow.


Patrick T. Caezza
Santa Paula, CA 93060
C-7 - Low Voltage System Contractor - Lic# 992448

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