| | Joined: Apr 2007 Posts: 573 Likes: 1 Member | OP  Member Joined: Apr 2007 Posts: 573 Likes: 1 | Starting a new thread on an old issue. I've got plenty of Officeserv 7100, 7200S systems can't break dial tone and date/time locks up. System needs a reboot. Happening on a few versions including 5.03
Anyone been able to resolve this issue? Thanks. | | | | | Joined: Dec 2010 Posts: 651 Member |  Member Joined: Dec 2010 Posts: 651 | What does the logs show when this is happening? Anything in Alarm history that stands out? | | | | | Joined: Apr 2007 Posts: 573 Likes: 1 Member | | OP Member Joined: Apr 2007 Posts: 573 Likes: 1 | Nothing in the alarm history. Nothing unusual in the activity and error logs. Also when the date and time locks up it shows 2092. can't change date without a reboot. | | | | | Joined: Dec 2010 Posts: 651 Member | | Member Joined: Dec 2010 Posts: 651 | Is the system connected to the network? Does it have to be on the network? | | | | | Joined: Apr 2007 Posts: 573 Likes: 1 Member | | OP Member Joined: Apr 2007 Posts: 573 Likes: 1 | All the systems having this issue are connected to the network for remote programming or IP Phones. | | | | | Joined: Aug 2006 Posts: 1,701 Likes: 1 Moderator-Iwatsu | | Moderator-Iwatsu Joined: Aug 2006 Posts: 1,701 Likes: 1 | If you press a button on a keyset, do you hear DTMF tones?
Sometimes the thoughts in my head get so bored, they go for a stroll through my mouth. This is rarely a good thing.
| | | | | Joined: Apr 2007 Posts: 573 Likes: 1 Member | | OP Member Joined: Apr 2007 Posts: 573 Likes: 1 | Good question. Customer can't break dial tone but didn't think to ask if they hear DTMF tones. | | | | | Joined: Apr 2007 Posts: 573 Likes: 1 Member | | OP Member Joined: Apr 2007 Posts: 573 Likes: 1 | JBean, just happened to another customer. She rebooted the system herself before calling but she did say cannot hear DTMF tones.
Also, the reboot returns changes the year back to 2021 from 2092.
I dug into my notes and found a recommendation that ports 161, 162 TCP should be blocked
to the IP of the phone system. Going to give that a try. | | | | Forums94 Topics94,435 Posts639,828 Members49,472 | | Most Online5,661
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