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Joined: Apr 2009
Posts: 421
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OP
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Joined: Apr 2009
Posts: 421 |
Customer called that the LCD screen goes blank, outside call drops then lcd screen comes back on and outside call is still on line.
I helped the customer do a reset #xxx and ask them to call if problem continues.
I do not expect a 120 volt power issue but expect a processor problem.
I did plan ahead and gave them a quote last nov for a new system.
Thanks Gary S.
Gary Stevens
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Avaya IP Office Service in Canada
Atcom provides quick and affordable service for your Avaya IP Office business phone system!
Our expert technicians have years of experience installing, upgrading, and troubleshooting IP 500v2 and IPO Server Edition systems.
Proudly serving Canada from coast to coast.
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Joined: May 2002
Posts: 4,275 Likes: 6
Moderator-Avaya, Polycom
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Moderator-Avaya, Polycom
Joined: May 2002
Posts: 4,275 Likes: 6 |
Is it just the 1 phone or several phones.?
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Joined: May 2002
Posts: 4,275 Likes: 6
Moderator-Avaya, Polycom
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Moderator-Avaya, Polycom
Joined: May 2002
Posts: 4,275 Likes: 6 |
Just noise, what new system did you propose
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Joined: Apr 2009
Posts: 421
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OP
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Joined: Apr 2009
Posts: 421 |
The trouble is system wide. Owner called back said the processor is 180*. Told him to get some air in that room.
when we were on the phone it did drop out a few seconds then came back up. I quoted a ESI 50.
Thanks Gary S.
Gary Stevens
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Joined: Dec 2005
Posts: 9,131 Likes: 4
Spam Hunter
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Spam Hunter
Joined: Dec 2005
Posts: 9,131 Likes: 4 |
If the temperature can be brought down, see if the problem goes away. 
I Love FEATURE 00
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Joined: May 2002
Posts: 4,275 Likes: 6
Moderator-Avaya, Polycom
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Moderator-Avaya, Polycom
Joined: May 2002
Posts: 4,275 Likes: 6 |
Is the ESI 50 a VOIP system ?
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Joined: Apr 2009
Posts: 421
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OP
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Joined: Apr 2009
Posts: 421 |
Digital with some voip ports.
Gary Stevens
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Joined: May 2002
Posts: 4,275 Likes: 6
Moderator-Avaya, Polycom
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Moderator-Avaya, Polycom
Joined: May 2002
Posts: 4,275 Likes: 6 |
Are you concerned about them want a UcaaS system instead.
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Joined: Apr 2009
Posts: 421
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OP
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Joined: Apr 2009
Posts: 421 |
Been my customer for 20 years, what system i recommended they are satisficed with.
Temp on the acs cards is still 130*. Put in a used temp processor till i install the ESI.
Gary Stevens
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