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Joined: Apr 2009
Posts: 446
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Joined: Apr 2009
Posts: 446 |
Customer called that the LCD screen goes blank, outside call drops then lcd screen comes back on and outside call is still on line.
I helped the customer do a reset #xxx and ask them to call if problem continues.
I do not expect a 120 volt power issue but expect a processor problem.
I did plan ahead and gave them a quote last nov for a new system.
Thanks Gary S.
Gary Stevens
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Joined: May 2002
Posts: 4,309 Likes: 8
Moderator-Avaya, Polycom
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Moderator-Avaya, Polycom
Joined: May 2002
Posts: 4,309 Likes: 8 |
Is it just the 1 phone or several phones.?
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Joined: May 2002
Posts: 4,309 Likes: 8
Moderator-Avaya, Polycom
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Moderator-Avaya, Polycom
Joined: May 2002
Posts: 4,309 Likes: 8 |
Just noise, what new system did you propose
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Joined: Apr 2009
Posts: 446
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Joined: Apr 2009
Posts: 446 |
The trouble is system wide. Owner called back said the processor is 180*. Told him to get some air in that room.
when we were on the phone it did drop out a few seconds then came back up. I quoted a ESI 50.
Thanks Gary S.
Gary Stevens
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Joined: Dec 2005
Posts: 9,181 Likes: 9
Spam Hunter
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Spam Hunter
Joined: Dec 2005
Posts: 9,181 Likes: 9 |
If the temperature can be brought down, see if the problem goes away. 
I Love FEATURE 00
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Joined: May 2002
Posts: 4,309 Likes: 8
Moderator-Avaya, Polycom
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Moderator-Avaya, Polycom
Joined: May 2002
Posts: 4,309 Likes: 8 |
Is the ESI 50 a VOIP system ?
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Joined: Apr 2009
Posts: 446
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Joined: Apr 2009
Posts: 446 |
Digital with some voip ports.
Gary Stevens
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Joined: May 2002
Posts: 4,309 Likes: 8
Moderator-Avaya, Polycom
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Moderator-Avaya, Polycom
Joined: May 2002
Posts: 4,309 Likes: 8 |
Are you concerned about them want a UcaaS system instead.
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Joined: Apr 2009
Posts: 446
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Joined: Apr 2009
Posts: 446 |
Been my customer for 20 years, what system i recommended they are satisficed with.
Temp on the acs cards is still 130*. Put in a used temp processor till i install the ESI.
Gary Stevens
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