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#642915 06/10/22 01:36 PM
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Gary S. Offline OP
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Customer called that the LCD screen goes blank, outside call drops then lcd screen comes back on and outside call is still on line.
I helped the customer do a reset #xxx and ask them to call if problem continues.
I do not expect a 120 volt power issue but expect a processor problem.
I did plan ahead and gave them a quote last nov for a new system.
Thanks Gary S.


Gary Stevens
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Gary S. #642916 06/10/22 05:32 PM
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Is it just the 1 phone or several phones.?

Gary S. #642918 06/10/22 10:16 PM
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Just noise, what new system did you propose

Gary S. #642920 06/11/22 11:22 AM
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The trouble is system wide. Owner called back said the processor is 180*. Told him to get some air in that room.
when we were on the phone it did drop out a few seconds then came back up. I quoted a ESI 50.
Thanks Gary S.


Gary Stevens
Gary S. #642921 06/11/22 10:16 PM
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If the temperature can be brought down, see if the problem goes away. ponder


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Gary S. #642924 06/12/22 03:22 PM
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Is the ESI 50 a VOIP system ?

Gary S. #642925 06/12/22 08:36 PM
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Digital with some voip ports.


Gary Stevens
Gary S. #642927 06/13/22 04:29 PM
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Are you concerned about them want a UcaaS system instead.

Gary S. #642953 06/18/22 06:02 PM
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Been my customer for 20 years, what system i recommended they are satisficed with.
Temp on the acs cards is still 130*. Put in a used temp processor till i install the ESI.


Gary Stevens

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