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Joined: Nov 2012
Posts: 108
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Joined: Nov 2012
Posts: 108
NEC 9100 - 2 days ago all DESILESS extensions on the system (143 of em) lost the capability to adjust inbound ring volume and when the phones are idle; LCD display adjustment.

I see that using the service code in 11-11-18 (code 725) to toggle B.G.M. on and off fixes this BUT...what the heck happened?

Now I have to go to each phone manually and enter 725 to toggle that on and off? Is there a system setting somewhere that changed the setup?

I'm also setting the system to do a reboot tonight after hours...but this is def one for the books as to what happened.

TIA for your opinions


No one seems to have time to do it right but everyone has time to do it twice!
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Joined: Nov 2012
Posts: 108
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Joined: Nov 2012
Posts: 108
Update - a system reboot made zero changes all EXTs seem to be stuck on B.G.M. enabled unless they are manually turned off using the COS 1 code 725 to turn it off

Software ver 10.0.5 so my next step is going to be updating the version to latest n greatest (kickng myself that I didnt do it last night...like it says, No one seems to have time to do it right but everyone has time to do it twice! SMH at myself)


No one seems to have time to do it right but everyone has time to do it twice!

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