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Joined: Jan 2010
Posts: 76
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Have a new SL2100 install, system was working correctly. After working on the PA and MOH can cannot dial a local from any phone, always getting a busy signal. Must have changed a part of the programming by accident, but can not see it anywhere. Feel kinda silly on this one.
Muddy
muddy
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Joined: Sep 2004
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Dial a local...what does that mean?
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Joined: Jan 2010
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If you are using set 200 and any other telephone set it is busy. It doesn't matter what phone you dial from or to it is always busy.
muddy
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Joined: Sep 2004
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Do you have auto line select activated?
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Joined: Jan 2010
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No we do not, when you pick up the handset or hit spkr you have the intercom dial tone
muddy
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Joined: Nov 2008
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are these copper lines? if so, do you get a green light when u press line one?
"The Only Stupid Question, Is the Question Thats not Asked."
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Joined: Apr 2005
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Is this system analog, PRI or SIP for trunks?
IP phones or TDM?
Press the help key followed by the 1st line key, what does it show?
Do you have a data base backup pre-program changes? If so upload it and see if it corrects the issue.
If you didn't do a backup this is a lesson why you should always do one before making program changes.
We get old too soon, smart too late
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Joined: Sep 2004
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Possibly did you put 200 into a DEPT group of it's own?
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Joined: Feb 2005
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So are you saying you can't dial internally? or eternally, or both?
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Joined: Jan 2010
Posts: 76
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It was a bit of a shit show, it was only the internal calling and copper lines. We ended up defaulting the system and reloading the programming. Even after the first upload it it was not working correctly. Did a 2nd upload and reboot the blades and it came back up working.
Thanks for the help.
Muddy
muddy
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