Phone Systems

AtcomCloud Online Store
Previous Thread
Next Thread
Print Thread
Rate Thread
#643545 09/16/22 09:11 PM
Joined: Oct 2006
Posts: 1,348
Yoda Offline OP
Member
OP Offline
Member
Joined: Oct 2006
Posts: 1,348
Strange behavior on one phone. All IP phones on SV9100.

One extension cannot call a handful of long distance numbers.
- Can call most numbers with no problem.
- Call a 'problem' number, get a reorder tone.
- Call a 'problem' number from another phone and it rings.
- Some of the 'problem' numbers are in the same building, same prefix.

I've tried moving the phone to different switch ports, swapped phones, all the regular stuff. I have found that if I change the extension number in the phone, it works! I cannot see any differences in programming between the bad extension number and a good extension number.

I would like to keep the original extension number and figure out why this is happening.
Thanks for any ideas.

Jim

Atcom VoIP Demo
VoIP Demo
Joined: Sep 2004
Posts: 4,092
Member
*****
Offline
Member
*****
Joined: Sep 2004
Posts: 4,092
Look to see what CID you are sending. Some carriers will not accept override CID because of spam blockers.

Joined: Oct 2006
Posts: 1,348
Yoda Offline OP
Member
OP Offline
Member
Joined: Oct 2006
Posts: 1,348
I checked that too. 21-18 has the same number for the phone in question as the other phones that can call the problem number.

Earlier I had swapped phones, unregistered the bad phone, etc. I gave the new phone the same extension number and still problems. Don't know how much data the un-register process removes, but apparently not whatever is causing the issue.

Joined: Sep 2004
Posts: 4,092
Member
*****
Offline
Member
*****
Joined: Sep 2004
Posts: 4,092
So you just change the ext number? Same port correct?

Joined: Oct 2006
Posts: 1,348
Yoda Offline OP
Member
OP Offline
Member
Joined: Oct 2006
Posts: 1,348
Correct.
Login to the phone. SIP user - extension number- enter new number - save and reboot. Same phone, same port, different extension. Works with a new ext number.

When this was first reported, I deleted the registered phone, swapped phones with another known good phone, put the original extension number in the new phone and still could not call those numbers.

Joined: Sep 2004
Posts: 4,092
Member
*****
Offline
Member
*****
Joined: Sep 2004
Posts: 4,092
Create a new COS for that phone and try turning off 20-08-13,14 and 15. Also is this SIP trunking and what processor are you using?

Joined: Oct 2006
Posts: 1,348
Yoda Offline OP
Member
OP Offline
Member
Joined: Oct 2006
Posts: 1,348
Well, kiss my *** !

First, to answer your questions Coral Tech: PRI trunks. CP20 cpu.

It is working now. Here is what I did. Removed the entry in 21-18, Calling Party # for Extensions. Called out and worked fine. Then put the number back in 21-18 and it worked fine. I thought there must have been an invisible character or something.

While composing this reply, I looked back at the program entry in PC Pro using an old database. I saw that I had made a typo in the area code for that extension. With the numbers all run together, I was difficult to see.

Coral Tech: Since that was your original diagnosis, you're allowed an "I told you so."

Thank you for your replies and support. I appreciate your efforts.

Kicking myself :-(
Jim

Last edited by Yoda; 09/21/22 04:13 PM.

Moderated by  ttech 

Link Copied to Clipboard
Forum Statistics
Forums84
Topics93,685
Posts636,169
Members49,606
Most Online5,661
May 23rd, 2018
Popular Topics(Views)
Today's Birthdays
Baron-B, Breneer, dingaling, EV607797, Jase, MED, Mike Robertson, MILLBAX, RANJAN, RootExposure, Tman66
Newest Members
Uranium-235, grahamw, Motel6Guy, JustAGuy, Dialtony
49,605 Registered Users
Top Posters(30 Days)
Toner 10
Yoda 9
dexman 7
Who's Online Now
0 members (), 30 guests, and 23 robots.
Key: Admin, Global Mod, Mod
Contact Us | Sponsored by Atcom: Best VoIP Phones | Terms of Service

Sundance Communications is not affiliated with any of the above manufacturers.
©Copyright Sundance Communications 1998-2022
Powered by UBB.threads™ PHP Forum Software 7.7.5