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Joined: Sep 2003
Posts: 39
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Member
Joined: Sep 2003
Posts: 39 |
my EManager is giving me a cannot connect to call agent message when trying to log into a CIX100. I have checked and reset the IP address to 192.168.254.253 in program 916 and can ping the IP address from my lap top. It has 192.168.254.50 as an address. I have two other CIX cabinets on my test bench that I can connect to without a problem using the same setting and the proper community name in the equipment set up. I have restarting the CIX 100 cabinet that I cannot connect to and keep getting the same cannot connect to call agent message. I am using the same Windows 7 lap top to connect to the other two cabinets but still no connection is happening. Hoping somebody might have a suggestion as to how to fix this problem. I really do not want to initialize the cabinet at the customer premise due to the amount of programming I would need to do after.
I cannot find a emoji that is tearing their hair out or I would have used it.
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Joined: Jun 2005
Posts: 2,721 Likes: 7
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Member
Joined: Jun 2005
Posts: 2,721 Likes: 7 |
On some rare occasions, someone may have changed the community name. Other then that, you have tried the other things I would suggest, power cycle and ping. I am assuming that this is a direct connection, not through a switch.
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