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Joined: Mar 2023
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Shahza Offline OP
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Hello beautiful people,

I hope someone can give me a hint on this.

My organization want me to separate the department’s extension then add sub-extension on each department.
e.g. when customers call they hear press 1 for accounting when they select 1
then press 1 for account receivable press 2 for account payable.
I need to do it for all the departments.
We using UNIVERGE sv8100 for our phone system configuration

Thanks in advance

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Which voicemail are you using?

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Shahza Offline OP
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for out main number. we uploaded an WAV audio fill on InMail Audio Up/Down laad(Routing)
Routing Mailbox number 1
and then I applied all Virtual Extension on Program 74-13 InMail Dail Action Tables (Dail Action Table (1-16))

I wish I coud share the screen shots with you.

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Shahza Offline OP
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Correction! for out main number. we uploaded an WAV audio fill on InMail Audio Up/Down laad(Routing)
Routing Mailbox number 1
and then I applied all Virtual Extension on Program 47-13 InMail Dail Action Tables (Dail Action Table (1-16))

I wish I coud share the screen shots with you.

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Shahza Offline OP
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I believes our system use InMail voicemail system.

Last edited by Shahza; 03/03/23 03:53 PM.
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Well depending on how deep you want to go you might want to hire someone. When you start getting deep into AA trees there is a lot to go over. Depending on how many departments you could be looking at a LOT of recording and flowcharting. You also have to address night and holiday situations as well.


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