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Joined: May 2023
Posts: 41
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Joined: May 2023
Posts: 41 |
Hi all! I am working on a Samsung Officeserv 7200 and it is not receiving or allowing calls from all extensions. Dialtone is active from the provider and going into system. I changed out the Trunk card to no avail. Went into program 400 and 401 and did not see anything out of the ordinary.
Any help is greatly appreciated.
thx
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Joined: Aug 2011
Posts: 368
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Joined: Aug 2011
Posts: 368 |
What version of processor and software do you have?
What trunk card are you using?
Can you see the cards in the cabinet information screens?
-B
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Joined: May 2023
Posts: 41
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Member
Joined: May 2023
Posts: 41 |
MCP Module with software version 4.22
8TRK2
YES
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Joined: Aug 2011
Posts: 368
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Joined: Aug 2011
Posts: 368 |
Upgrade to 4.46 to start.
You could try changing it in the pre-install screen saving and changing it back...
-B
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Joined: May 2023
Posts: 41
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Member
Joined: May 2023
Posts: 41 |
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Joined: May 2023
Posts: 41
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Joined: May 2023
Posts: 41 |
ended up being a bad MCP Module.
thx
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