atcomsystems.ca/forum Forums TDM Business Telephone Systems Inter-Tel Telephones & Systems Axxess Voicemail not forwarding

:confused: I got my Axxess system going and everything seems to be running fine but the system will not forward to any of the System forward paths? Is there something that i am not getting right? I contacted the dealer that programmed the system for me and they will not be able to get a tech to me till March 17th but my boss is harping on it now. Does anyone have any ideas. The dealer said it should be an easy fix, and if i could find the answer on some forum it would be better than him charging me $190 to come up for a 2 minute fix (this dealer is AWESOME about trying to save me $$$). Has anyone heard of this before? I am a NEC Keysystem and PBX tech but this Intertel system is a bit different.

If you are trying to get calls to forward to voicemail, do this:

1. Call the voicemail pilot and be sure it answers and plays audio.
2. Go to System\Station-Related Info\System Forward Paths\First Unprogrammed Path. Label this 'To VM' and program forwarding point 1 with the voicemail pilot number.
3. Go to System\Devices and Feature Codes\Stations\Whichever station you want to test with\Forwarding Paths. Right-click on the right pane gray area and select 'Add to Forwarding Paths List'. Click next. Select the forwarding path you programmed and click 'Add Items', then Finish. You should now see the forward path listed under your test station Forwading Paths list. Double-click on it and uncheck 'Station - Busy' and check 'Fwd Call Type - IC Calls'.
4. Under your test station, go to 'Flags'. Make sure the 'System Forwarding' flag is set to 'Yes'.

Giver 'er a try and let us know what happens.

OK i checked the VM pilot and it is working, changed all the settings. The call kicks back out to the operator and still does not follow the Forwarding Paths. Is there anything else that i need to turn on to make it forward? In an NEC keysystem we have to set how many rings till forward, and how many rings till the system kicks out to auto attendant. Also if i put the System in Night mode it still rings through and does not go into VM like it is supposed to. When i put the phone in DND it says "Invalid forward destination" for the VM number (2500) Got any more suggestions?

OK i checked the VM pilot and it is working, changed all the settings. The call kicks back out to the operator and still does not follow the Forwarding Paths. Is there anything else that i need to turn on to make it forward? In an NEC keysystem we have to set how many rings till forward, and how many rings till the system kicks out to auto attendant. Also if i put the System in Night mode it still rings through and does not go into VM like it is supposed to. When i put the phone in DND it says "Invalid forward destination" for the VM number (2500) Got any more suggestions?

Check to see if Message Notification/Retrieval has been setup under Devices--Applications.

How are you testing? Are you calling an outside number or internal extension?

I am calling into the casino and forwarding to an extension. After rechecking settings it started to work, but not for the attendants. If they forward to someones extension then it will go into VM. But not if someone calls into the casino MAIN number. I have our roll over number setup for the HR Dept direct line so that follows system forward paths. We have 3 attendants that need to ring so i think that has something to do with why it wont fwd to vm. Does this answer some questions or just make it more confusing? I just need it to forward for the Receptionists now.

You need to slow down. I am confused reading this thread. Coming from an old NEC guy, me, forget what you know about NEC and focus on the Axxess as it is much more logical. It sounds like you have a pilot setup. Is that correct? When you use the word "Forwarding" are you talking about a Manual forward or a system forward? Manual forward overides any system forwarding. If a path fails the call will ring to the "Primary Attendant". When you say "If they forward to someones extension then it will go into VM." which voice mail. The one forwarded to or the the one that was forwarded from? It sounds like you have several issues. Try to list them seperatly. Start with how the call starts CO trunk groups then the day destination is____ which is system forwarded to ____ or what ever you have in your program. Go down the path of the call flow. The Inter-tel techs on this site are really good and if you ask the right question, they will have the answer or tell you where to get it. Good luck.