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Joined: Oct 2011
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i think that i have seen this post somewhere else on the Forum, but for the life of me i cannot find it. i am interested in assigning a description to incomming lines ringing in. these would be beneficial in our site as we have 2 different branches and it would be nice for receptionists to see whose lines they are answering.
thanks,
Mike

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If they have their own trunk group, label the trunk group with the appropriate name. The display will say “ABC Company Ringing In”.

If using a DID via a Call Routing Table, you could replace the telephone number in the description field with the company name. Personally, I like to keep the number listed.

You could also route the calls through a Call Routing Application. The application name will be picked up as the call passes through.

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Thanks DND

Mike


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