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Joined: Mar 2001
Posts: 3,268
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Posts: 3,268 |
A certified Avaya tech says that a customer's Audix hard drive is full because of the Call Accting system and now no one can access the voice mail. He has called for support but, of course the Sys 25 is not supported. Anyone out there have any ideas as to what to to to get out of this situation? All phone features etc are OK...the voice mail just sends reorder or busy tone when customer tries to access VM or to see if there are msgs. Problem occurred after a weekend several weeks ago. The call Accounting system is a non-essential part of the equipment as far as the customer is concerned. Thanks in advance.
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Joined: Mar 2001
Posts: 581
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Posts: 581 |
rd
the hard drive maybe full of undeleted mess.
can you access it all? if you can try to delete mess from operaters box. i am of the caliber of dtmf or dial tone. this is often
the prob in vm shutdowns the disk space is all taken up. i,m sure if you wave a little green in someones face you can resolve your cust ptoblem. knowledge is worth $
martin
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Joined: Mar 2001
Posts: 22
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<font face="Verdana, Arial" size="2">Originally posted by JWRacedog:
A certified Avaya tech says that a customer's Audix hard drive is full because of the Call Accting system and now no one can access the voice mail. He has called for support but, of course the Sys 25 is not supported. Anyone out there have any ideas as to what to to to get out of this situation? All phone features etc are OK...the voice mail just sends reorder or busy tone when customer tries to access VM or to see if there are msgs. Problem occurred after a weekend several weeks ago. The call Accounting system is a non-essential part of the equipment as far as the customer is concerned. Thanks in advance. </font>
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Joined: Mar 2001
Posts: 22
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<font face="Verdana, Arial" size="2">Originally posted by JWRacedog:
A certified Avaya tech says that a customer's Audix hard drive is full because of the Call Accting system and now no one can access the voice mail. He has called for support but, of course the Sys 25 is not supported. Anyone out there have any ideas as to what to to to get out of this situation? All phone features etc are OK...the voice mail just sends reorder or busy tone when customer tries to access VM or to see if there are msgs. Problem occurred after a weekend several weeks ago. The call Accounting system is a non-essential part of the equipment as far as the customer is concerned. Thanks in advance. </font> you can also do a catrostrophic recovery on the harddrive.But will need all the floppy disc.Avya should be able to help.$$$$
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Joined: Jul 2001
Posts: 1,985
Moderator-Mitel, NEC, Vodavi
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Moderator-Mitel, NEC, Vodavi
Joined: Jul 2001
Posts: 1,985 |
Try setting the clock on the audix back 10 years, then reset.
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