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Joined: Feb 2004
Posts: 2
Member
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Member
Joined: Feb 2004
Posts: 2 |
I have a Merlin Plus 820D that is giving me fits. I just adminstered another unit last month, so I think I am doing it right. I purchased the unit with all four cards (8 lines and 20 stations). I removed one of each card as they were not needed for this application. The system appears to be working in that the two lines, 8 stations, and aux port are working. There is no warning light. I have not tried paging or MOH. I am using a BIS-22D for administering. When I am plugged into station 10 with the switch on the phone set to 'P' and press the 'Admin Button' or #49, I get no response and the screen displays the word 'BLANK' as thought the button is not programmed. I have tried both station boards to no avail. I have also tried other style phones to no avail. I have tried removing and re-seating the module at the top of the unit to no avail.
Although the unit appears to be working in the default state, I would like to be able to administer the lines and extensions without walking to each one or sitting by the control unit and plugging into each one.
Any ideas?
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Joined: Mar 2001
Posts: 7,350
RIP Admin
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RIP Admin
Joined: Mar 2001
Posts: 7,350 |
Try #01 and see if that works.
Russ runs a local service and private tech center. ![[Linked Image from sundance-communications.com]](https://www.sundance-communications.com/installers/logos/65graphic.jpg) [/url]
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Joined: Nov 2001
Posts: 1,640
Moderator-NEC
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Moderator-NEC
Joined: Nov 2001
Posts: 1,640 |
You may have a merlin plus R1. Try #01 to enter admin.
If i remember correctly if it does not have a busy buster jack it is an R1 if it has a busy buster jack it is an R2
Don
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Joined: Feb 2004
Posts: 2
Member
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Member
Joined: Feb 2004
Posts: 2 |
Wow you guys are fast. I went looking at the Avaya site and realized they had two different manuals. I downloaded the R1 manual after I realized I had two different control units. I came back here to post my embarrasing discovery and found the two replies that were exactly correct.
Thanks for your quick response.
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