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Joined: Apr 2003
Posts: 30
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OP
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Joined: Apr 2003
Posts: 30 |
When calling an extension without voice-mail,the caller is sent to the general delivery box on a RNA (which is OK0.
But when you "0" out of the general delivery mbx,x-10 will ring and ring and not go into VM.
However,if you ring x-10 internally,it does go into the general delivery.
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Joined: Nov 2001
Posts: 1,640
Moderator-NEC
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Moderator-NEC
Joined: Nov 2001
Posts: 1,640 |
What phone system, What voice Mail
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Joined: Apr 2003
Posts: 30
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OP
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Joined: Apr 2003
Posts: 30 |
Sorry about that.
Magix with Merlin messaging.
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Joined: Mar 2002
Posts: 3,630
Moderator-Avaya, Nortel
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Moderator-Avaya, Nortel
Joined: Mar 2002
Posts: 3,630 |
It is actually somewhat of a glitch in the system. Once a caller gets to the general mailbox and then press "0", it will transfer back to the call answer service operator. Check to make sure your call answer service operator is set to the same extension as your operator.
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Joined: Apr 2003
Posts: 30
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OP
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Joined: Apr 2003
Posts: 30 |
Thanks,I'll check that.
Also the same thing happens when you "0" out of any user's mailbox.
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