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Excellent points. The system has been very reliable... I think it has been installed 5 years. We are in Memphis, TN.

Look in your local phone book - call the Avaya Business Partners and talk to them until you find one, or more, who say that they will provide you service on a time and materials basis, check their references and cancel your contract. Just make sure they stock enough spare parts to get you back in service without having to order eqpt. overnight. We have many customers who have saved thousands of dollars by doing this and several have upgraded with us without shopping because they liked our honesty and service. Sorry to say we are in Albany, NY and not Memphis otherwise i coudl help you out.

E-mail me if you are still looking for someone to maintain your system.