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Joined: Nov 2003
Posts: 480
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OP
Member
Joined: Nov 2003
Posts: 480 |
my customer has an acs 1.0 w/ a vs mail 5.0. if a caller does not select an option during the greeting it times out ot ext 11. how do i get it to go to ext 10 first? thanks.
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Avaya IP Office Service in Canada
Atcom provides quick and affordable service for your Avaya IP Office business phone system!
Our expert technicians have years of experience installing, upgrading, and troubleshooting IP 500v2 and IPO Server Edition systems.
Proudly serving Canada from coast to coast.
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Joined: Mar 2001
Posts: 7,350
RIP Admin
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RIP Admin
Joined: Mar 2001
Posts: 7,350 |
You will have to log into the Voice mail as the Admin and change the Dial 0/Timeout Extension.
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Joined: Nov 2003
Posts: 480
Member
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OP
Member
Joined: Nov 2003
Posts: 480 |
where is that located? i went into admin and its not under mailboxes. do i go 3 for aa and then what? thanks.
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Joined: Nov 2003
Posts: 480
Member
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OP
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Joined: Nov 2003
Posts: 480 |
okay now i have another problem. when i press 6 to modify it does not go to selector codes. it prompts you to record a new greeting.
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Joined: Mar 2001
Posts: 7,350
RIP Admin
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RIP Admin
Joined: Mar 2001
Posts: 7,350 |
Give me a call and I'll walk you tgrough it, number is in my profile
[This message has been edited by dtmf (edited March 14, 2005).]
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Joined: Nov 2003
Posts: 480
Member
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OP
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Joined: Nov 2003
Posts: 480 |
thanks for your help. i needed that.
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Joined: Mar 2001
Posts: 7,350
RIP Admin
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RIP Admin
Joined: Mar 2001
Posts: 7,350 |
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