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#73844 03/14/05 06:04 AM
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my customer has an acs 1.0 w/ a vs mail 5.0. if a caller does not select an option during the greeting it times out ot ext 11. how do i get it to go to ext 10 first? thanks.

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#73845 03/14/05 06:10 AM
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You will have to log into the Voice mail as the Admin and change the Dial 0/Timeout Extension.


Russ runs a local service and private tech center.

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#73846 03/14/05 06:28 AM
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where is that located? i went into admin and its not under mailboxes. do i go 3 for aa and then what? thanks.

#73847 03/14/05 06:48 AM
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okay now i have another problem. when i press 6 to modify it does not go to selector codes. it prompts you to record a new greeting.

#73848 03/14/05 06:51 AM
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Give me a call and I'll walk you tgrough it, number is in my profile


[This message has been edited by dtmf (edited March 14, 2005).]


Russ runs a local service and private tech center.

[Linked Image from sundance-communications.com][/url]
#73849 03/14/05 07:08 AM
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thanks for your help. i needed that.

#73850 03/14/05 07:17 AM
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no prob.


Russ runs a local service and private tech center.

[Linked Image from sundance-communications.com][/url]

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