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Joined: Nov 2003
Posts: 480
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OP
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Joined: Nov 2003
Posts: 480 |
my customer has an acs 1.0 w/ a vs mail 5.0. if a caller does not select an option during the greeting it times out ot ext 11. how do i get it to go to ext 10 first? thanks.
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Joined: Mar 2001
Posts: 7,350
RIP Admin
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RIP Admin
Joined: Mar 2001
Posts: 7,350 |
You will have to log into the Voice mail as the Admin and change the Dial 0/Timeout Extension.
Russ runs a local service and private tech center. ![[Linked Image from sundance-communications.com]](https://www.sundance-communications.com/installers/logos/65graphic.jpg) [/url]
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Joined: Nov 2003
Posts: 480
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OP
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Joined: Nov 2003
Posts: 480 |
where is that located? i went into admin and its not under mailboxes. do i go 3 for aa and then what? thanks.
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Joined: Nov 2003
Posts: 480
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OP
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Joined: Nov 2003
Posts: 480 |
okay now i have another problem. when i press 6 to modify it does not go to selector codes. it prompts you to record a new greeting.
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Joined: Mar 2001
Posts: 7,350
RIP Admin
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RIP Admin
Joined: Mar 2001
Posts: 7,350 |
Give me a call and I'll walk you tgrough it, number is in my profile
[This message has been edited by dtmf (edited March 14, 2005).]
Russ runs a local service and private tech center. [/url]
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Joined: Nov 2003
Posts: 480
Member
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OP
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Joined: Nov 2003
Posts: 480 |
thanks for your help. i needed that.
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Joined: Mar 2001
Posts: 7,350
RIP Admin
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RIP Admin
Joined: Mar 2001
Posts: 7,350 |
Russ runs a local service and private tech center. [/url]
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