web statisticsweb stats Business Phone Systems Tech Talk Forum - VOIP & Cloud Phone Help

Business Phone Systems

Previous Thread
Next Thread
Print Thread
Rate Thread
Joined: Mar 2005
Posts: 5
Member
OP Offline
Member
Joined: Mar 2005
Posts: 5
I inherited the management of our office phone system--Lucent system with Merlin Mail Voice msg, Release 3. I can do some things on the system but intricate things I have to read the manual. My problem: One extension will not go to voice mail if no one answers. It will receive messages if sent from another extension from inside voice mail. Any help you can give would be appreciated. Thanks.

Avaya IP Office Help & Support Website
IP Office Help

Avaya IP Office Help & Support Website


FAQs, documentation, videos, updates, and support for the Avaya IP Office business phone system!
Everything you need to know about installing, upgrading, and troubleshooting IP 500v2 and IPO Server Edition systems.

Joined: Oct 2002
Posts: 597
Member
Offline
Member
Joined: Oct 2002
Posts: 597
Should post in avaya section. I think vm cover is the problem, not sure what the codes are system program(3??)

Joined: Jun 2001
Posts: 10,631
RIP Admin-Founder
*****
Offline
RIP Admin-Founder
*****
Joined: Jun 2001
Posts: 10,631
moved to Avaya

------------------
| Need a Telephone | Telephone Installers

Joined: Jul 2001
Posts: 3,342
Likes: 10
Moderator-Avaya-Lucent, Antique Tele
*****
Offline
Moderator-Avaya-Lucent, Antique Tele
*****
Joined: Jul 2001
Posts: 3,342
Likes: 10
You have to tell the phone system that a mailbox exists in the voice mail system, and to send unanswered calls there.

This is done through "coverage". There are 30 different coverage groups in Merlin systems, and it could be any one of them. However the most commonly used coverage group for voice mail is number 30.

Try this if you are familiar with programming the phone system

Menu
System Program
Exit
Extensions
More
Coverage
30
Enter
(Extension Number)
Enter
Home

Joined: Mar 2005
Posts: 5
Member
OP Offline
Member
Joined: Mar 2005
Posts: 5
Touch Tone Tommy--
Thanks for your help. I was on the right track with group coverage, however I didn't know that most VM uses group 30. I did that and it worked.

Thanks so much...


Link Copied to Clipboard
Forum Statistics
Forums84
Topics94,262
Posts638,697
Members49,757
Most Online5,661
May 23rd, 2018
Popular Topics(Views)
211,100 Shoretel
187,712 CTX100 install
186,800 1a2 system
Newest Members
BPopilek, Rich F, LewisR, TDKs79, Buttinset
49,757 Registered Users
Top Posters(30 Days)
dexman 18
Toner 11
TDKs79 8
teleco 4
Who's Online Now
0 members (), 140 guests, and 24 robots.
Key: Admin, Global Mod, Mod
Contact Us | Sponsored by Atcom: One of the best VoIP Phone Canada Suppliers for your business telephone system!| Terms of Service

Sundance Communications is not affiliated with any of the above manufacturers. Sundance Phone System Forums - VOIP & Cloud Phone Help
©Copyright Sundance Communications 1998-2024
Powered by UBB.threads™ PHP Forum Software 7.7.5