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Joined: May 2005
Posts: 7
Member
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Member
Joined: May 2005
Posts: 7 |
Just installed ACS-7 and VS-5 Voice Mail and the customer is complaining that when a caller calls in and trys to access a party who has their Do Not Disturb lite on the caller hears "transferring call" then a pause then "transferring to operator" instead of going directly into their party's voice mail. When DND lite is off the phone rings. Does any one have a fix? Thanks
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Joined: Mar 2001
Posts: 7,350
RIP Admin
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RIP Admin
Joined: Mar 2001
Posts: 7,350 |
The DND is a known issue with the R7 when you use the VS mails.
Russ runs a local service and private tech center. ![[Linked Image from sundance-communications.com]](https://www.sundance-communications.com/installers/logos/65graphic.jpg) [/url]
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Joined: May 2005
Posts: 7
Member
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Member
Joined: May 2005
Posts: 7 |
Thank you - do you know if there is a patch or a fix? Would it work with an different processor?
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Joined: Mar 2001
Posts: 7,350
RIP Admin
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RIP Admin
Joined: Mar 2001
Posts: 7,350 |
no issues with R6 and below, not sure about the patch, I haven't heard of one but perhaps one of the other mods will know for sure.
Russ runs a local service and private tech center. [/url]
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Joined: Nov 2001
Posts: 1,640
Moderator-NEC
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Moderator-NEC
Joined: Nov 2001
Posts: 1,640 |
There is a patch available from Avaya for the VS R5. A dealer has to get it and it is like pulling teeth. I also heard you need to use an R6 processor to load the upgrade on to the VM
If you log in to the admin MB and press 7 instead of 9 it will tell you the current software level.
FYI they no longer support the older VS's on the R7
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